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Front Office Trainee, Reservations, Concierge #FreshThisWeek

2 months ago

Malaysia Agensi Pekerjaan FastJobs Sdn Bhd Full time

Position Overview:

The Front Office Trainee will be responsible for assisting the front desk team in daily operations, ensuring a smooth and efficient check-in and check-out process for guests.

This is an entry-level position designed to provide hands-on experience in guest services, reservations, and front office administration.

Key Responsibilities:
Assist in the check-in and check-out processes, ensuring accuracy in guest information and billing.
Greet and welcome guests in a professional and friendly manner.
Handle guest inquiries and provide information about the hotel's services, amenities, and local attractions.
Manage reservations, including entering, updating, and cancelling bookings in the system.
Assist with administrative tasks such as answering phones, managing emails, and maintaining guest records.
Collaborate with other departments to ensure guest requests are fulfilled promptly.
Help resolve guest complaints or issues in a courteous and efficient manner.
Support the front office team during peak hours and special events.

Qualifications:
SPM, Diploma or Degree in any related field. Good communication and interpersonal skills. Proficiency in basic computer applications, including Microsoft Office.

Age:

years old Nationality:

Malaysian Employment Status:
Unemployed for a minimum of 1 month (No EPF & SOCSO)

Salary Offer:
RM1,600 - RM2,000

Working Location:
Reputable Hotel in Kuala Lumpur, Sepang & Selangor