Technical application support engineer

Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

Job Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth. Analyze and provide technical application backup and support. Performs ongoing activities to maintain and enhance overall system performance. Responsible for setting customer expectation and escalate issues to a higher level or inter departments...

**Qualifications and Skills**: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Proven experience as an Application Support Engineer or in a similar technical support role. - Familiarity with ITIL framework and best practices in IT service management. - Knowledge of scripting languages...

about the jobrole:Perform a variety of complicated work related tasksPerform technical training to MU EngineersCapable of working with little supervision based upon trainingIn all aspect of the job, need to have a higher standard of conduct. technical: Render Onsite and phone assistance to customers and fellow associatesSupport Customer Engineer MU for...

Software Engineer (Live Technical Support) Job Location: You will work in Kuala Lumpur. Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live...

**Responsibilities** - Handle production support tickets promptly and efficiently. - Collaborate with cross-functional teams to troubleshoot and resolve complex issues. - Identify and implement process improvements to streamline support operations. - Provide technical assistance and guidance to customers and internal stakeholders. - Maintain accurate...

Opening with an asset management firm in Kuala Lumpur. Good benefits and bonuses. **Responsibilities**: 1. First-Level Support: - Provide prompt and courteous assistance to users, guiding them through issue resolution. - Document and track support requests, ensuring accurate and thorough record-keeping. 2. Technical Troubleshooting: - Collaborate with...

We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling...

about the companyThe client is a publicly listed construction firm with a market presence spanning over five decades. Widely recognized and financially robust, they have earned a solid reputation for the successful completion of projects. With numerous ongoing and upcoming secured projects, the company continues to thrive in the industry.about the jobCompile...

**Position objective**: **Roles and Responsibilities**: - Define standard workflow and governance level 1 helpdesk according to IT policy; - Provide technical solutions to business users, make design and workflow to facilitate the needs. - Conduct data analysis and testing, draft testing plan. - Prepare FS and TS for change requirements; - Make change to...

**Job Title : Application Support Analyst** **ROLE PURPOSE**: **Formulate, design, develop, implement, maintain and support mission-critical payment, settlement, depository, clearing and capital market systems to serve the key functions of the following stakeholders**: â-ª Real-time gross settlement, securities depository, and securities corporate...

**Job Description (JD)** - Constantly manage communication and relationship with Leads, direct supervisor, and peers. - Involve and work on day-to-day operation. - Monitor problem resolution process and activities to manage the expectations and confidence of business users through the delivery of proactive and timely services. - Maintain the relationship...

Technical Service Engineer Product & Service Delivery Direct | PTE's & Engineers Mission The Technical Service Engineer is responsible for providing technical support to the Engineering department. Responsibilities Participate in pre-tour and toolbox meetings with rig crew when on site. Promote safety and leadership. Complete formal training sessions on...

MPS Liquid Technical Service EngineerKuala Lumpur - MalaysiaTechnical Service EngineerProduct & Service Delivery Direct | PTE's & EngineersMissionThe Technical Service Engineer is responsible for providing technical support to the Engineering department.Responsibilities Participate in pre-tour and toolbox meetings with rig crew when on site. Promote safety...

about the jobrole:Perform a variety of complicated work related tasksPerform technical training to MU EngineersCapable of working with little supervision based upon trainingIn all aspect of the job, need to have a higher standard of conduct.technical:Render Onsite and phone assistance to customers and fellow associatesSupport Customer Engineer MU for...

Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design appropriate metrics for reporting on key performance and quality indicators,...

MPS Liquid Technical Service Engineer Kuala Lumpur - Malaysia Technical Service Engineer Product & Service Delivery Direct | PTE's & Engineers Mission The Technical Service Engineer is responsible for providing technical support to the Engineering department. Responsibilities Participate in pre-tour and toolbox meetings with rig crew...

**Job Summary**: **Responsibilities**: - Respond to and resolve requests/issues assigned through the ticketing system and ensure SLA is met. - Provide technical support on computers, IT peripherals, Telephone PABX, and mobile devices. - Manage and maintain computer asset inventory including hardware, software, and software licenses using ITAM solution. -...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...