Contact center officer

1 month ago

Johor, Malaysia Sunway Group Full time

Job Description: Sunway Group is seeking a dedicated and energetic Contact Center Officer to join our team in Johor Bahru, Johor, MY. This part-time entry-level position requires at least 1 year of experience in a contact center or customer service role.Responsibilities:- Handle incoming and outgoing customer calls, emails, and messages in a timely and professional manner- Provide excellent customer service by addressing inquiries, resolving issues, and following up on customer requests- Maintain accurate records of customer interactions and transactions- Assist with data analysis to identify trends and improve customer satisfaction- Use creativity to develop new strategies for enhancing the customer experience- Collaborate with team members to achieve department goals and objectivesRequirements:- Personality traits: dedicated, energetic- Soft skills: analysis, creativity- Strong communication skills and attention to detail- Ability to multitask and prioritize tasks effectively- Proficiency in Microsoft Office and customer relationship management (CRM) software- High school diploma or equivalentBenefits:- Vision insurance- Company equipment provided - Paid overtimeWorking Environment: At Sunway Group, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training programs and resources to enhance their skills and expand their knowledge.Deadline to Apply: Interested candidates have until June 1, 2024, to submit their application for the Contact Center Officer position at Sunway Group.Equal Opportunity Statement: Sunway Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive workplace. How to apply: Apply on Grab Jobs and you will be notified if shortlisted for the job.

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