Telesales Executive

4 weeks ago

Malaysia Avnet LLC Full time

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.


Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

  • Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
  • Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
  • Promptly and accurately responds to prospective or existing customer information requests.
  • Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
  • Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
  • Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
  • Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
  • Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
  • Other duties as assigned.


Job Level Specifications:

  • Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
  • Completes complex assignments requiring significant judgment, initiative and problem solving skills.
  • Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
  • Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from customers, senior management, internal and/or external contacts.
  • Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.


Work Experience:

  • Typically requires a minimum of five years of related experience.


Education and Certification(s):

  • High School Diploma or equivalent


Distinguishing Characteristics:

  • Possesses expert knowledge of customer needs, products and complexity of business services.
  • Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts.
  • Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
  • Advanced knowledge of systems such as SAP, ERP, order management.
  • Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
  • Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

About Us

At Avnet, relationships matter. We are a global, FORTUNE 500 technology solutions company with an extensive ecosystem that delivers design, product, marketing and supply chain expertise to customers at every stage of the product lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet, or one of our companies, means being a part of a global team; we work collaboratively and with integrity, and do business the right way. At every turn we partner together to help our customers, suppliers and teammates deliver what is next in technology distribution.

Avnet Companies:
Avnet Abacus #J-18808-Ljbffr

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