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Branch Manager

3 months ago

Malaysia AFFIN Group Full time
Create the future with Affin You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

  • Drive and achieve overall Branch Sales Target
  • Deposit
  • Investment
  • Loans – ASBF, SMART MONEY & Education loan
  • Bancassurance & Banca Takaful product
  • Credit Card
  • Business referrals
  • Prevention of Fraud and Losses (internal and external).
  • Effectively control the cost as per budget

Process

  • Ensure that every staff discharge duties in accordance with:-
  • Branch Manual
  • BNM Guidelines and Other Regulatory / Statutory Requirement
  • Internal control process & procedures.
  • Ensure satisfactory audit rating
  • Ensure audit findings are resolved within specified time frame.
  • Monitor submission of reports within the specified time
  • Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
  • Act as Business Compliance Officer (BUCO) Representative.
  • Act as CLO (Complaint Liaison Officer).
  • Act as Branch OSHA coordinator.
  • Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.

Customer

  • Ensure efficient customer service level in accordance to SLA
  • Ensure timely reply to customer and CCQ.
  • Ensure to resolve any complaints within SLA
  • Ensure accuracy in service delivery.

People

  • Resource management:-
  • Annual leave
  • Attendance
  • Branch meeting.
  • Provide training / briefing on products and identify training needs
  • Recruitment of staff
  • Staff development and coaching
  • Ensure knowledge and understanding of respective KPIs and JD among all staff
  • Performance and productivity tracking at all levels including performing staff appraisals

Other Responsibilities

  • To manage and undertake ad-hoc assignments
  • Alternate key holder to Vault & Self Service Terminal.
  • To organize or participate CSR activities within the branch community
  • To ensure cleanliness, safety and security of the bank’s premise and SSL area
  • To perform relief duties as and when required or in the absence of ABM.

Learning & Growth

  • To involve and contribute to any special project organise by Head Office
  • Attend training on compliance, regulatory, product knowledge, customer services and other personal

development and growth.

  • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
  • To identify any potential staff for succession planning.
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