Online customer service executive
1 month ago
Requirements: Minimum SPM or higher Knowledge in computer skill Proficiency in English & Bahasa Malaysia. Ability to speak / writing in Chinese will be an added advantage. Resolving Conflict & Problem Solving Strong interpersonal and communication skills. Have positive and learning attitudes Able to show initiative and to work with minimum supervision. Able to work under pressure and a great team player. Applicants must be willing to work at I-City, Shah Alam. Job training will be provided Job Description: Serves customers by providing product, order and service information; resolving product, order and service problems. Handle and support customers’ enquiries via phone call, email and live chat instantly. Provide guideline / information / solutions about order, products and services. Resolves order, product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Handle online and offline orders which is incomplete status, ensure orders completed on time Provide guideline/ educate on how to update / complete order to seller/merchant. Prepares weekly sales reports Contributes to team effort by accomplishing related results as needed. Any other duties as assigned by the Superior from time to time. Engage actively in pre-sales activities
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