Customer Service Executive

2 months ago


Shah Alam, Malaysia Glory HR Solutions Full time

A leading Third party administrator in Medical Healthcare Industry is seeking an experienced **Customer Service Executive** specializing in handling **Guarantee Letter** Issuance.

As a **Customer Service Executive**, you will play a role in:

- Process guarantee letter requests promptly and accurately.
- Verify customer information to ensure the issuance of correct and reliable guarantee letters.
- communicate with customers and hospital to gather necessary information and resolve any inquiries related to guarantee letters.

**To be successful in this role, you need to have**:

- Malaysian with age below 35 years old
- Posses at least Diploma in any related healthcare/medical field
- Good command in English & Bahasa Malaysia
- Able to understanding doctor's diagnosis/writing
- Previous experience in customer service, particularly in guarantee letter issuance or a related field
- Willing to work in 24/7 rotational shift

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to work in rotational shifts including late night shift? (compulsory)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Guarantee Letter (GL): 1 year (preferred)

**Language**:

- English (preferred)



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