Customer Program Manager

3 weeks ago


Johor Bahru, Malaysia Celestica Full time

Req ID:
Remote Position: Yes
Region: Asia 
Country: Malaysia 
State/Province: Johor 
City: Johor Bahru 

General Overview

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Manager 2
SAP Short Name: MG2
Job Title: Customer Program Manager 2
Job Code: MG2-OPS-CPM
Job Level: Band 10
Direct/Indirect Indicator: Indirect

Detailed Description

Responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client. Focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities. Be the focal point of communication with customers for the in charge project Co-ordinate engineering, purchasing, planning and production activities to meet customer’s request. Monitor all phases of projects through various reports and communicate to customers. Monitor and ensure EC teams timely implementation of ECO and communicate cost impact to customers to recover E&O Respond to customer inquiries and complaints. Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products. Ensure profitability of the Program under charge. Supervise the various activities of the Program and Planning teams To implement and review cost reduction localization program with the customer. Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract. Develop and maintain business relationship; Maximize customer satisfaction. Manage the relationship with the customer through weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account. Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.) Monitors, reports and coordinates any troubleshooting of accounts receivables (AR) Approves changes to standard costs and updates sales price. Claims raw materials premium and PPV to customer when applicable

Knowledge/Skills/Competencies

Good interpersonal skills for effective communication at all levels, including with senior management, customers, suppliers and factory personnel. Pleasant personality and people-oriented Numerically inclined with strong logical thinking and business acumen Proven experience managing a team and a team player with well-developed leadership style and mature personality. Working knowledge of SAP is preferred Understand the business and can forecast revenue and control costs ensuring compliance with the quote and contract agreements. Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to internal and external executive management. Demonstrates expert functional, technical and people and/or process management skills. Able to work independently and customer focused, Positive thinking, independent and able to work pressure to meet tight deadlines.

Typical Experience

Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skill and 2 to 3 years of experience in managerial role.

Typical Education

Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in related discipline. Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.



  • Johor, Malaysia CareerMaster Sdn Bhd Full time

    **CM03386 - Customer Program Manager**: - Job Specialization: **Customer Service** - Working Location: **Johor** - Salary Range: **RM 12,000 - RM 14,000** - Posted Date: **14/02/2023** Location**:Johor** Client's Profile: - **High-reliability design, manufacturing and supply chain solutions that brings global expertise at every stage of product...

  • Program Manager

    7 days ago


    Johor Bahru, Malaysia COMPEX TECHNOLOGIES SDN. BHD. Full time

    Overall Responsibility A Program Manager will be involved with specific products from their inception, specification, development, costing, production and final delivery to the customers at a budgeted cost, within planned timelines and meeting quality requirements. Key areas of responsibility - A program refers to the Company's hardware, software or service...

  • Program Manager

    4 weeks ago


    Johor Bahru, Malaysia COMPEX TECHNOLOGIES SDN BHD Full time

    Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM/ODM/JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice...

  • Program manager

    2 weeks ago


    Johor Bahru, Johor, Malaysia V.s. Industry Berhad Full time

    Job Requirements: Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Business Administrative, Engineering or any equivalent. At least 5 year(s) of working experience in the related field is required for this position. Candidate must be able to work at Senai, Johor area.Job Responsibilities:Lead & manage program...


  • Johor Bahru, Malaysia Celestica Full time

    Req ID: 120385 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: - Participates as a member of a customer focus team and acts as an interface between customers and the team. - Receives reviews and monitors status of customer orders. - Works with internal and external customers to identify...

  • Program manager

    2 weeks ago


    Johor, Malaysia V.s. Industry Berhad Full time

    Job Requirements: Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Business Administrative, Engineering or any equivalent. At least 5 year(s) of working experience in the related field is required for this position. Candidate must be able to work at Senai, Johor area. Job Responsibilities: Lead & manage...


  • Johor Bahru, Malaysia EPOS PTE. LTD. Full time

    **Overview**: - Location: R&F Princess Cove (near JB Sentral). - Working hours: 9am-6pm (Monday - Saturday or Sunday - Friday). - All age groups are welcome. - Multilingual (English and Chinese) is an advantage. - Public Holiday is not applicable.. **Benefits**: - Full training and guidance for newcomers. - Skills Development Program. - Acquire both...


  • Johor Bahru, Malaysia Big Fat Smile Sdn Bhd Full time

    **Job Summary**: We are seeking a highly motivated and customer-oriented individual to join our team as a **Customer Happiness Officer**. In this role, you will be responsible for engaging with our existing customers, ensuring their satisfaction, and promoting our exclusive member programs. Your primary focus will be to provide exceptional customer service,...


  • Johor Bahru, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Company Information**: **Benefits**: - Extensive Training & development Program Provided - Personal hand holding - Customer leads - One-to-one coaching - 5 working days - Monthly allowance for 2 months (After end of the trainee program, will convert to Permanent role) - 2 months intensive training & development course. - Will provide you ALL you need...

  • Customer Service

    4 weeks ago


    Johor Bahru, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

    Remark: - This job is to work in Singapore **Salary Range: SGD 2200 - 4300.00** **Company Information**: Business Nature: Education Providing quality tuition and learning programs from primary to tertiary education over 20 years. **Responsibilities**: - Acquire a strong working knowledge of the organisation’s programmes, services and processes. -...


  • Johor Bahru, Malaysia MINDE Group Full time

    Lead and supervise the various functions of business unit (Program, Fulfillments and Costing) to achieve overall company objectives and department KPIs. - Responsible for meeting sales target and profit margin. - Review quote proposal with management and work closely with customer to win new RFQs. - Coordinate and manage new product launch. - To propose and...

  • Program Executive

    3 weeks ago


    Johor Bahru, Malaysia OPS Technologies Sdn Bhd Full time

    **Responsibilities**: - Data input on customer forecast and pulling schedule - Export sales - Liaise with Sales/Customers for delivery requirements and meet the delivery schedule - Coordinate with the internal party on production, raw material, and color matching schedule - Follow up on payment schedule - Sample arrangement (local & overseas) - Any other...

  • Program Executive

    4 weeks ago


    Johor Bahru, Malaysia Nihon Pigment Sdn Bhd Full time

    Job Responsibilities: - Data input on customer forecast and pulling schedule - Export sales - Liaise with Sales/Customers for delivery requirements and meet the delivery schedule - Coordinate with the internal party on production, raw material, and color matching schedule - Follow up on payment schedule - Sample arrangement (local & overseas) - Any other...


  • Johor Bahru, Malaysia MINDE Group Full time

    Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers. - Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies. - Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions. - Benchmark freight rates. - Negotiate...

  • Customer Services

    6 days ago


    Johor Bahru, Malaysia Tiara Mass Travel & Tours Sdn Bhd Full time

    **JOB DESCRIPTION** 1. Membalas komen dan mesej sehingga dapat no telefon: - Media sosial syarikat ( FB, IG, TT, You Tube) - Live 2. Merekod lead dalam fail “Lead Response” Google Drive berdasarkan kempen serta: - Bahagikan leads kepada Eksekutif Jualan - Memberi maklum balas status leads kepada Jabatan Pemasaran samada berpotensi atau tidak 3....


  • Johor Bahru, Malaysia NetworkingAI Pte Ltd Full time

    Position**:Human Resource Manager (人事经理)** Industry: Manufacturing Location: Senai, Johor, Malaysia **About the Company** A manufacturer of industrial connectors and cable harness connection solutions integrating design, manufacturing, sales, and service, focussing on customer needs, being proactive, and constantly develop new products to meet...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:  ** - Responsible for welcoming trainees and completing icebreaking sessions - Responsible for on-site and online trainings of company products and soft skills for new hires as required - Responsible for providing existing employees cross trainings as required - Create training plan, training materials and assessments -...

  • Warehouse Manager

    3 weeks ago


    Johor Bahru, Malaysia OPS Technologies Sdn Bhd Full time

    **Job responsibilities**: - Lead and manage the warehouse teams locally and regionally. - Define departmental strategies for appropriate inventory levels, timing supply to production, eliminating obsolete and off-spec material, and reduce ageing material. - Manage day to day warehouse & logistics operations, resource planning, and ensure meeting KPIs. -...


  • Johor, Malaysia CareerMaster Sdn Bhd Full time

    **CM03593 - Customer Service Planner**: - Job Specialization: **Planner (Material/Production/Supply)** - Working Location: **Johor** - Salary Range: **RM 5,000 - RM 6,000** - Posted Date: **12/07/2023** Location**:Johor** Client's Profile: - **One of the world’s leading storage providers for energy and other essential products like...

  • Sales Manager

    4 weeks ago


    Johor Bahru, Malaysia People Pathfinders Sdn Bhd Full time

    **The company** Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services. **The Sales Manager will be responsible for**: - Identify potential customers and...