Customer Service Planner

2 weeks ago


Johor, Malaysia CareerMaster Sdn Bhd Full time

**CM03593 - Customer Service Planner**:

- Job Specialization:
**Planner (Material/Production/Supply)**
- Working Location:
**Johor**
- Salary Range:
**RM 5,000 - RM 6,000**
- Posted Date:
**12/07/2023**

Location**:Johor**

Client's Profile:

- **One of the world’s leading storage providers for energy and other essential products like chemicals.**

Working Days**: 5**

Attractive Benefits Included:

- **Fixed Basic**:

- **Yearly Variable Bonuses of a few months**:

- **Medical Benefits**:

- **Friendly and well-organized environment to work in**:

- **Career prospects in High Profile & Multi-National Environment**

**JOB RESPONSIBILITIES**:

- Manage Internal and External Stakeholders
- Engaging, discussing, and updating customers on their daily program, nominations, and operation sequence.
- Attending calls from customers, surveyors, and operation team after office hours (including wee hours) on changes to programs and system planning.
- Attending to queries and complaints with regard to the logístical/operational activities and providing solutions
- Coordinate closely with external (customers, surveyors, expeditors, shipping agents) and internal stakeholders so that logístical activities are executed smoothly
- Arrange meetings and discussions with Operation Team on miss-ops issues and trouble-shooting, system line-up system and customer instruction/programs.
- Inventory Management & Reporting, checking transactions, and sending the Daily Stock Report to customer(s) after verification.
- Sending daily Quantity Management Time Sheet (QMTS) Report on all closed order(s) to customers & agents after operation is completed.
- Daily Physical Gain/ Loss Report (Physical vs customer’s stock)
- Updating Counter Party / Origin / Destination of vessel’s operation (discharge vessel/load vessel/board to board) for month-end reporting

**JOB REQUIREMENTS**
- Ability to anticipate bottlenecks, operational problems, and customer complaints.
- Effective communication with various parties, and no negative feedback from internal departments.
- Effective use of operational activities encompassing optimal use of terminal facilities, prioritizing of activities and balancing of customer's requirement
- Continuous coordination between various departments, and external parties on incoming operational works
- No unnecessary planning errors, overload, backlog, jetty congestion, contamination.
- Timely and accurate reporting, timely execution of customer orders, optimal tank storage, warehousing and shipping, faster turnover time, with high levels of customer satisfaction
- Customers remain satisfied with the speed of response.
- Clear communication with customers on their operations, show clear initiative rather than waiting for customers to chase.
- Keep updated and accurate records of customer transactions, billing status and track work status, inventory levels, status of vessels performance, and highlighting trends and variances to internal and external customers.



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