IT Support Engineer

2 weeks ago


Kuching, Malaysia Snaphunt Full time

The Offer

  • Work alongside & learn from best in class talent
  • Join a well known brand within Computer Hardware
  • Excellent career development opportunities

The Job

You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Conducting penetration testing, simulating an attack on the system to find exploitable weaknesses.
  • Developing and implementing security framework, policies, processes/procedures and guidelines.
  • Maintaining security subject-matter expertise and keep abreast of best practices & trends.
  • Managing vulnerability assessment.
  • Oversight & resolution of security incidents.

The Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You have working knowledge of Office365, Outlook, Van and Active Directory
  • You are highly goal driven and work well in fast paced environments
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders

The Employer

Our client is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services.


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