Partner Advisor

Found in: Talent MY C2 - 1 week ago

Kuala Lumpur, Malaysia Teleperformance Spain Full time

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Purpose of the role:

As a Partner Advisor - Cloud Technical Sales, you will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base. 

Responsibilities:

Product/service sales, upsell (inbound, outbound):

- Execute daily outbound phone calls/emails, contact decision makers, build quick rapport and assess needs

- Explain Google technical products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs

- Execute outbound prospecting campaigns to source, contact, and engage prospective customers interested in evaluating Google products.

- Develop and lead outbound campaigns from idea-generation through to initial pitch and pipeline qualification

- Lead and contribute to team projects to develop and refine our sales process

- Develop and codify best practices and sales workflows for interactions with prospects

- Achieve or exceed monthly sales quota

- Reach out to existing customers to pitch new ancillary products or increase spend in products currently used

- Troubleshoot small technical setup issues or route them to relevant teams.

Renewals (Cloud):

- Manage the customer renewal sales process, identifying up-sell and cross-sell opportunities within your accounts, and closing these agreements before contract expiration

- Educate customers on Digital and Google’s products.

- Participate in the design, development, and implementation of programs to increase Google Cloud renewals business. 

- Analyze data trends, market dynamics and customer performance, identify opportunities and create implementation plans to maximize results

- Supporting the regional leads and partner community with training, materials and ongoing support

- Engage and coordinate internal groups as needed to resolve customer issues and maximize customer retention.

- Increase number of upgrade executions

- React to client business needs and adapt internal procedures to provide services

- Manage daily renewal opportunities in CRM system

- Work with account managers to provide clarity around executing upgrades

Requirements

- High fluency of both English and Malay

- Consultative solution selling in B2B environment for technology products

- Ability to connect and add value to a broad range of customers, with great interpersonal and listening skills

- Outgoing and confident in outbound phone sales with a great phone manner; can handle a complex sales cycle that will have multiple contacts within a company

- Thrive in a fast-paced, high-growth, rapidly changing environment

- Proven success in acquiring new clients as well as experience cold calling and presenting sales pitches.

- History of quota over-achievement

- Knowledge of CRM system

- Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team 

- Organized and has pipeline management, time management skills and prioritization skills

- Coachable in the moment; provide feedback/suggestions/recommendations and able to incorporate and iterate sales pitch and positioning

Cloud

- Solid understanding of IaaS, PaaS, SaaS industry, Cloud computing concepts and competitive landscape in the Cloud Service Providers world.

Benefits

  • Full time position
  • Competitive Salary and Bonus scheme
  • Permanent Contract

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