Customer Success Specialist

3 weeks ago


Kuala Lumpur, Malaysia Snaphunt Full time

The Offer

  • Opening within a company with a solid track record of success
  • Role involving team management opportunities
  • Attractive compensation package

The Job

Responsibilities

  • Ensure all communication is handled professionally and promptly but with a human touch across all channels
  • Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
  • Meet targets and requirements set by the client and management.
  • Appropriate knowledge and information shared by the client and management team.
  • Take the extra mile to engage with consumers

The Profile

  • You have at least 1 year experience within a Customer Service or Admin Assistant role, ideally within the Professional Services and IT industry.
  • You have working knowledge of chat support, communication and typing
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are highly goal driven and work well in fast paced environments

The Employer

Our client , Established In 2004, Is An ISO 9001:2008 Certified Company, Which Follows A Centre Right Ideology That Candidates Are Superior Then The Clients.



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