IT Application Specialist
Found in: Talent MY C2 - 1 week ago
The Digital Content Platforms department is one of six strategic units within the Corporate IT area Digital Experience Platforms and is responsible for the implementation of central IT platforms for digital content, with a focus on SaaS, Cloud Platforms of multiple domains (Research & Development/Communications/Marketing/Service/Sales/IT etc.) for all divisions and corporate functions worldwide. The focus is on full application management for all ZEISS divisions and their customers, partners, and agencies.
Primary Responsibilities:
Ensure the holistic process of optimal application operation, from the initialization and implementation as well as operation to the analysis of errors and faults, to their elimination, to the monitoring of the applications as well as the execution of functional tests.
Close cooperation with the Stakeholders of the respective SaaS or Cloud based applications and support in the implementation of small to medium-sized digitization projects.
Ensure the secure and smooth operation of a bundle of SaaS applications in accordance with the contracted SLAs of the SaaS providers based on the business requirements of the internal ZEISS business process owners.
Responsible for the implementation of technical interfaces within the ZEISS IT landscape and the coordination of internal and external technology partners.
Provide Second and Third Level Support to all global ZEISS users.
Act as global technical expert contact person for all users of the application(s).
Elaborate, plan and execute integration and UAT testing as part of the implementation of new or upgraded SaaS and cloud platform solutions.
Job Requirements:
Education / Professional Certification
Degree in business informatics, computer science, or similar or completed vocational training in the IT field with further training as an IT professional and relevant professional experience
Experience
Experience in SaaS applications, hosted in cloud-based environments PaaS, IaaS, MS Azure, AWS, Google cloud etc.
Ideally first experiences with applications like Empolis, SharpCloud, Twillio, Marketo, Stibo Step, SurveyMonkey, Redwood etc.
Experience in application management and 2nd Level application support
Experience in provider management
Knowledge / Skills / Other characteristics
Knowledge in (digital) marketing/brand, communication collaboration, content management service knowledge management such as automation and development tools.
Good knowledge of Integrations as well as REST API's
Solid knowledge of HTML, JavaScript, JSON and CSS
Secure and objective communication skills with various stakeholders (e.g., customers, business departments, developers, etc.) such as solid presentation skills
Good English skills, written and spoken
Your ZEISS Recruiting Team:
Deirdre Tracy Fernandez-
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