Staff Software Services Operations Specialist(Korean Speaker)

4 weeks ago

George Town, Malaysia NI Full time

Responsibilities:

Drive renewals of Services through phone and email interactions with customers Deploys renewal sales strategy to maximize customer interactions Responds to inbound requests in a timely manner Finds opportunities for sales expansion (Multi-year renewal, VLA) Documents activities (SFDC, Oracle) and collaborates with sales teams Provides constructive feedback on areas for improvement Drive and ensures Multi-Seat agreement renewals to maintain and grow our Software Services agreements pipeline. Ensures end to end process (orders/quotes & contract management) have consistent quality and accuracy using NI Systems supporting out internal and external customers Collaborates and works as a trusted advisor for stakeholders providing support and adding value in important revenue generation conversations with customers Supports external and internal customers regarding order status, contract management, SW services troubleshooting, and any other general SW Services inquiries. Develops SW services and technical knowledge to ensure customer inquiries are attended promptly Engage customers using NI SW renewals strategy through calls and emails ensuring that our customer's agreements are renewed on time and their entitlements are maintained and grow without interruptions Active and effectively communicates with multiple NI departments groups to ensure customer success (Agreements, AEs, EA Marketing, Sales, EA Training Support, Customers)

Qualifications, Knowledge, and Skills:

Education: bachelor’s degree in business administration, sales, or a related field. Relevant certifications in sales or customer relationship management are a plus. Language Skills: Fluent in Mandarin, English, and Korean (written and spoken) . Proficiency in these languages is essential for effectively communicating with customers and internal stakeholders. Experience: Minimum of 2 years of experience in customer services, software services renewal sales, engineering/technical, account management, or related roles. Experience in the technology industry is highly desirable. Renewal Management Skills: Proven track record in managing software services contract renewals, meeting, or exceeding renewal targets. Strong understanding of renewal processes, negotiation techniques, and customer relationship management. Customer Focus: Excellent customer service and relationship-building skills. Ability to understand customer needs and provide effective solutions to ensure customer satisfaction and retention. Communication and Collaboration: Strong interpersonal and communication skills, both verbal and written. Ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels of the organization. Organizational Skills: Exceptional organizational and time management skills. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Adaptability: Ability to adapt to changing business priorities and work independently with minimal supervision. Comfortable in a dynamic and evolving work environment. Results-oriented: Proven ability to achieve and exceed sales targets and key performance indicators. Strong business acumen and a focus on driving revenue growth. Problem-solving: Resourceful problem solver with a proactive and solution-oriented mindset. Ability to anticipate challenges and implement effective strategies to overcome them.

Join our team and play a vital role in maximizing customer satisfaction and driving revenue growth through successful software services contract renewals. Apply today to be considered for this exciting opportunity.

#L1-YT1

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