Customer Success Specialist
4 weeks ago
- R esponsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
- Deliver customer value through ensuring customers are successful with hiring in terms of adoption, onboarding, usage, utilization and engagement
- Responsible for actioning Sales-triggered customer support requests ("Calls to Action" aka CTAs)
- Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices
- Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the hiring platform
- Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
- Help triage troubleshooting tickets
- Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization or the platform by coaching them on best practices
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English, Mandarin, Yue (Cantonese)
Time Type:
Full time
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