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Senior Application Maintenance Support

5 months ago

Kuala Lumpur, Malaysia United Overseas Bank Full time

Senior Application Maintenance Support (CEW/PDR), PRO

Posting Date: 24-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY

Company: UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from UOB Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. You will be expected to work with various stakeholders (including business analysts) to understand/define functional and non-functional requirements and provide technical solutions for the domain area of Payments, Real-Time Data Services and Open Banking APIs (PRO) – with main focus on the customer entitlement workflow and payments data repository. 

With a primary role as a senior member of the L3 support team, you will mainly be responsible for day-to-day application stability & improvement activities around code fixes within the PRO domain area and coaching/mentoring junior members of the team where required. You will also partner closely with the group domain team to plan and manage transitioned deliverables of project delivery/change requests. 

Other responsibilities include: 

Act as point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the applications in scope. 

Where required, coordinate with 3rd party product vendors and/or integration partners for application fixes, delivery and deployment of code fixes to meet the required quality, stability, performance & capacity. 

Provide timely updates and report to management. 

Work with stakeholders to manage and prioritize the overall book of work against the team’s capacity. 

Contribute to continuous improvement initiatives relating to methods, tools, people, architecture, project management and governance. 

Job Requirements

The ideal candidate should have broad experience in operating large-scale and complex solutions: 

Strong communication skills to communicate with various stakeholders (both working level and management) across business and technical teams. 

Prior experience in a highly secured environment (eg: financial services) with good understanding on security and audits, encryption, 2FA or multi-factor authentication (MFA). 

Experience in application development and operations of complex integrated application solutions (online and batch integrations): 

Mandatory: RHEL (or other equivalent Linux distributions)  Mandatory: Modern Java microservice-based application development stack (Spring Boot, ORM Framework like MyBatis)  Mandatory: Experience with database management systems (preferably Oracle)  Mandatory: Shell Scripting 

Experience in JBoss application server will be an added advantage. 

Experience in Apache web server will be an added advantage. 

Experience in implementation of file conversion (eg: text to XML and vice-versa). 

Experience in Agile and DevOps practices will be an added advantage. 

Domain knowledge in corporate banking application and payments platform will be an added advantage.