Customer Success Specialist – Japanese Speaking

3 weeks ago


Kuala Lumpur, Malaysia Snaphunt Full time

The Offer

  • Opening within a company with a solid track record of success
  • Join a market leader within Consulting
  • Opportunities for career growth & development

The Job

Your responsibilities will include:

  • Attending training sessions to grow knowledge of products and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

The Profile

Qualification: 

  • At least 2 years of customer service experience is required.
  • Bachelor’s degree (Freshers are eligible)
  • Undergrads (Should have at least 1 year of Customer Service experience (BPO/Non-BPO)
  • Good communication in Japanese & English (speak, read, write) to liaise to different stakeholders across the region
  • Willing to work from Office.
  • Welcome to work in shift rotation (24/7: 5 working days/ 2 off days)
  • E-Commerce experience

The Employer

Our client hires right talent for through expert recruitment services and consulting solutions, ultimately driving success through exceptional human resources.



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