Office Services Assistant
3 weeks ago
Worker Sub-Type:
RegularJob Description:
Location: Kuala Lumpur, Malaysia
Position Summary
As the Office Services Assistant / Receptionist for BlackBerry Malaysia office, you will work closely with the Facilities Team, and will be the first point of contact, both by phone and in person, for all clients, customers and partners. In this position you will provide receptionist and front office duties in accordance with company policies and procedures and take a proactive approach searching for ways to improve the front office/ reception functions at BlackBerry. You will have the opportunity to use your organizational and customer service skills to their full extent and actively encourage an environment that supports teamwork, co-operation & performance excellence
Responsibilities
Covering the duties of reception including but not limited to: switchboard, meet & greet customers, visitors and vendors
To oversee contractors and suppliers to ensure agreed budget and service levels are met (against predefined specifications)
Assist and support the site that include co-coordinating and maintaining office supplies, mail services, etc.
Coordinate & supervise suppliers, vendors, and service contractors on-site during and after business hours
Manage the on-site operations matters relating to maintenance, administrative support (e.g. meeting rooms, procurement of pantry and stationery supplies)
Analyze and recommend appropriate solution/measure including new ideas on daily operations matter. This includes technical maintenance issues e.g. electrical shutdown, equipment replacement, failure of monitoring system, fire protection system that required further discussion with Facilities team EMEA/APAC, arrange fire drill where needed
Lead and support the on-site team in the daily operations of the BlackBerry facility
Assume the role of a focal contact person on-site
Handle & involve department's planning, implementation of Global Facilities processes & procedures at local site.
NetSuite - raise PO for APAC & follow throughout the process, setting up new vendors, assist with implementation of vendor management process including processing & translation of invoices, etc.
Be the main point of contact for the office landlord
Security access system - granting access, printing of access badges, providing support to Global Security & Logistics department to ensure processes are followed
Handling accounts coding, verification of invoice against service agreement, etc.
Support stakeholder functions with ad-hoc requests. The requirements will be discussed as and when needed
Provide a safe, clean, secured and productive working environment to all BlackBerry employees and visitors
Respond to Employee facilities operations requests and other departmental support requests
Assist with Payroll and HR related issues, such as recruiting
Provide admin support to local team as required
Work with Corporate IT to coordinate IT devices arrangement, such as laptop, monitor, network cables
Liaison with EHS to maintain employees’ health and security
Any other function as needed
Essential Skills and Qualifications
Must be confident with written and spoken English and Bahasa Melayu
2 to 5 years’ experience working as a Receptionist/Admin Assistant in a corporate environment
Experience in front and back-office processes is required with strong administration skills
Knowledge and experience in using Microsoft Office programs
Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions at a highly proficiency level
Strong customer service experience is mandatory
Excellent people skills and the ability to interact with all levels of the organization
Excellent interpersonal and communication skills (verbal and written)
Knowledge of occupational safety requirements
Experience with purchasing and invoicing
Demonstrated experience with continuous improvement initiatives
Demonstrated experience with client reporting and preparation of reports
Previous team building experience
Analytical and problem solving skills
Strong decision making and time management skills
Stress management skills
Possess cultural awareness and sensitivity
Flexible and demonstrated sound work ethic
Scheduled Weekly Hours:
40-
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