Area Manager

3 weeks ago


Petaling Jaya, Malaysia Hastings Deering Full time

Company :

Sime Darby Beyond Auto Sdn. Bhd.

Job Content

Monitor and improve After Sales Operation and Facilities Standards, Parts & Service Performance, CS activities and new business opportunity implementation by improving nationwide dealers’ service level, network expansions and profitability to increase customer revisit intention and satisfaction Ensure all dealers adhere to the Service Excellence Standards and other standard guidelines through constant follow up visit at service dealers As window person (link) between BYD and After Sales dealers in terms of operation standards, procedures, quality and warranty issues. Assist dealers' service operation and implement continuous Improvement activities at service dealers nationwide. Identify root cause, problem solving, & analysis to develop an effective countermeasure for improvement in supporting After-Sales dealers' business plan. To resolve dealer complaint issue within acceptable timeframe. To update management on projects, improvement activities progress and status report
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