1st Level Support

2 weeks ago


Atlantic City, New Jersey, Malaysia FK TECHNOLOGY SDN BHD Full time
Contract

  • 2 Shift Time
  • Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Job Scope

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Job Types:
Full-time, Fresh graduate

Salary:
RM2, RM2,499.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Professional development

Schedule:

  • Rotational shift

COVID-19 considerations:
All employee are highly recommend to wear a mask, sanitize regularly & vaccination requirements.

Ability to commute/relocate:

  • Mid Valley City: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 09/01/2023

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