1st Level Support
2 weeks ago
- 2 Shift Time
- Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
Job Scope
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Job Types:
Full-time, Fresh graduate
Salary:
RM2, RM2,499.00 per month
Benefits:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Rotational shift
COVID-19 considerations:
All employee are highly recommend to wear a mask, sanitize regularly & vaccination requirements.
Ability to commute/relocate:
- Mid Valley City: Reliably commute or planning to relocate before starting work (required)
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