Support Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

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Responsibilities:

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  • Participate in Incident Management and carry out Root Cause Analysis especially on High Severity incidents
  • Collaborate with other teams such as BA/PO & Engineering/IT to resolve any issues raised by users
  • Under strict Governance with proper controls in place, perform data patching activities based on user request while also ensuring data integrity and quality are in place
  • Report generation as required by end users
  • Documenting support procedures/lessonslearnt which can be used to improve supportability & operability
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Requirements:_

  • Degree in Computer Science/Information Technology/Software Engineering or related IT fields with strong database background is preferred
  • Strong experience in MySQL (>2 years) and MongoDB
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills and able to work with teams in different regions and time zones
  • Familiarity with Standard Operational Procedures
  • Proficiency in Windows and MS office
  • Experience in Database Management Tool (added advantage)
  • Familiarity with AWS (added advantage)
  • Familiarity with Linux (added advantage)
  • Experience in Python programming (added advantage)
  • Knowledge in Patch Management (added advantage)
  • 35 years of experience in a similar or closely related role is expected to demonstrate competency

Salary:
RM5, RM7,000.00 per month

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • IT support: 3 years (preferred)


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