IT Operations Specialist
2 weeks ago
What to expect- Required to work on 24/7 rotational basis shifts.- Perform monitoring and first line recovery which including Infrastructure, Application, URL, Database, Network services.
May include CCTV monitoring, alarm handling, H/W installation, cabling and liaise with vendors on maintenance activities.- Basic knowledge in identity and access management and execute audit control activities.- Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services- May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts. May participate and organize environment testing and installations/upgrades.
Maintain records of deployment and identify problems.- Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning and release management costs and the coordination of the change management process flow.- Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.- Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.- Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives.- Periodically work on documentation.
Review and identify preventive measures/improvements to processes, procedures, knowledgebase or tools and implement these as required.
What will make you successful- Bachelor degree in IT, Computer Science, Software Engineering or equivalent years of experience in a similar position (IT Operations, IT Infrastructure) in the same area.- Knowledge in these monitoring tools are assets: OASIS, Network Node Manager (NNMi), SCOM, SPLUNK, Watchdog.- Knowledge in ticketing and collaboration tools, ServiceNow, Salesforce, Jira and Confluence.- Basic knowledge in any of these: Networking, SAP, Active Directory, Powershell scripting, SQL, UNIX, Linux, VWware, MS Excel Macro, NetBackup, Oracle (or other DB platform), SharePoint, OASIS, Kibana.- Knowledge and understanding of DevOps and SRE are considered as an asset: Data visualization, Machine Learning, Anomaly detection, Query language, Python 3, CI/CD, Testing Automation, Scripting languages including Bash.- ITIL certification would be a plus point.- Detail oriented in the execution of procedures.- Strong communication skills to operate in a multi-cultural and multi-regional team.- Good Team player, who shares problems and solutions, pro-actively offers to help others.- Good business relationship skills, ability to build professional partnerships with end users and with other team members.- Strong focus on operational excellence and on continuous improvement.- Interested in developing self by learning brand new technologies and/or deepening his/her understanding of them.
Review LinkedIn profile of the people on the list below:
Devan Theavaretnam
- Manager
- Daily Operation at Swift
- Natasya Rosli
- APAC Recruiter
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
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- We give you the freedom to be yourself
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- age, background, culture, colour, disability, gender, nationality, race, religion_
- , or veteran/military status._
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