Credit Recovery Officer

1 week ago


Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

Responsibilities:

  • Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts
  • To follow the standard telephone scripts provided during dunning activities
  • To ensure all works / assignments submission to supervisor is accurate and on timely manner
  • Confirm payment mode (cash/cheque/online). If it is cheque payment, remind customer to follow as per the bank's standard
  • To escalate to Supervisor on early sign of financial difficulties / market concern based on customer's feedback
  • Respond to customer queries in a timely manner
  • To escalate to Supervisor within 24 hours on queries / potential complaints / complaints requires investigation
  • To ensure all SOP processes relating to own work area are strictly adhered to at all times

Requirement:

-
Experience in the banking industry, with collection knowledge and company loan product knowledge.

  • Knowledge of laws relating to bankers' rights, corporate finance, security documentation and realization, appropriate Corporate Law and Insolvency
  • Strong negotiation, communication, analytics and interpersonal skills.

Benefits:

  • Easy accessible to public transportation
-
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working
  • Proactive wellbeing support
  • A continuous learning culture

Salary:
RM3, RM3,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus


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