Outbound Customer Survey

2 weeks ago


Subang Jaya, Selangor, Malaysia KREDIT RAKYAT Full time
We are hiring a customer service representative to manage customer queries, complaints and conduct surveys.

You will also be asked to process orders, modifications, and escalate inquiries or sales interest across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Introducing to new customers our product and registering their interest in the system
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Job Types:
Full-time, Permanent

Pay:
RM2, RM2,800.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Education:

  • STM/STPM (preferred)

Language:

  • Malay (preferred)


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