Maxis Consumer Outbound Customer Service

2 weeks ago


Subang Jaya, Selangor, Malaysia REGENERATION RESOURCES Full time
We are seeking a highly motivated and customer-focused individual to join our Maxis Consumer Outbound Customer Service team. As a representative, you will be responsible for providing exceptional customer service to our valued clients.

This is an excellent opportunity to work with a dynamic team and grow your career in the fast-paced telecommunications industry.


Responsibilities:

  • Handle inbound customer calls and address their queries and concerns
  • Resolve customer issues and escalate them to higher level support when necessary
  • Follow up with customers to ensure their satisfaction and resolve any issues that may arise
  • Provide product and service information to customers and assist them in choosing the best plan for their needs
  • Maintain accurate records of customer interactions and update customer profiles as necessary
  • Meet and exceed customer satisfaction targets and contribute to team goals
  • Participate in training sessions and workshops to enhance customer service skills and product knowledge
  • Adhere to company policies and procedures, as well as regulatory requirements

Requirements:

  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong problemsolving and decisionmaking abilities
  • Ability to work in a fastpaced and dynamic environment
  • Proficient in Microsoft Office Suite
  • Customer service experience preferred, but not required

Pay:
RM1, RM2,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Attendance bonus
  • Commission pay

Language:

  • Bahasa Melayu (required)
  • English (required)


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