Maxis Enterprise Outbound Customer Service

2 weeks ago


Subang Jaya, Selangor, Malaysia REGENERATION RESOURCES Full time
We are seeking highly motivated and customer-centric individuals to join our Enterprise Outbound Customer Service team.

As an Enterprise Outbound Customer Service Representative, you will play a crucial role in proactively reaching out to Maxis Enterprise customers to understand their needs, resolve any issues, and enhance their overall service experience.


Key Responsibilities:

  • Proactively call Maxis Enterprise customers to inquire about their account status, service usage, and satisfaction levels
  • Provide clear and accurate information about Maxis Enterprise products, services, and promotions
  • Identify customer needs and recommend appropriate solutions or products
  • Resolve customer queries and complaints efficiently and effectively
  • Build strong relationships with customers by demonstrating empathy, active listening, and problemsolving skills
  • Collect and escalate customer feedback to the relevant teams for continuous improvement
  • Adhere to strict quality and performance standards, including call handling time and customer satisfaction ratings

Qualifications and Skills:

  • SPM certification or equivalent
  • Excellent verbal and written communication skills in English and Bahasa Malaysia
  • Proficiency in Microsoft Office Suite
  • Strong customer service orientation with a proven track record of resolving customer issues effectively
  • Ability to handle multiple tasks simultaneously and work under pressure
  • Detailoriented and analytical with strong problemsolving skills
  • Pleasant and approachable personality with a positive attitude
  • Willingness to work flexible hours, including weekends and public holidays

Salary:
RM1, RM2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Attendance bonus
  • Commission pay
  • Performance bonus

Language:

  • English (required)
  • Bahasa Malaysia (required)


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