Maxis Enterprise Outbound Customer Service

2 weeks ago


Subang Jaya, Selangor, Malaysia REGENERATION RESOURCES Full time
We are seeking highly motivated and customer-centric individuals to join our Enterprise Outbound Customer Service team.

As an Enterprise Outbound Customer Service Representative (Mandarin Speaking), you will play a crucial role in proactively reaching out to Maxis Enterprise customers who prefer to communicate in Mandarin to understand their needs, resolve any issues, and enhance their overall service experience.


Key Responsibilities:

  • Proactively call Mandarinspeaking Maxis Enterprise customers to inquire about their account status, service usage, and satisfaction levels
  • Provide clear and accurate information about Maxis Enterprise products, services, and promotions in Mandarin
  • Identify customer needs and recommend appropriate solutions or products
  • Resolve customer queries and complaints efficiently and effectively in Mandarin
  • Build strong relationships with customers by demonstrating empathy, active listening, and problemsolving skills
  • Collect and escalate customer feedback to the relevant teams for continuous improvement
  • Adhere to strict quality and performance standards, including call handling time and customer satisfaction ratings

Qualifications and Skills:

  • SPM certification or equivalent
  • Excellent verbal and written communication skills in Mandarin and English
  • Proficiency in Microsoft Office Suite
  • Strong customer service orientation with a proven track record of resolving customer issues effectively
  • Ability to handle multiple tasks simultaneously and work under pressure
  • Detailoriented and analytical with strong problemsolving skills
  • Pleasant and approachable personality with a positive attitude
  • Willingness to work flexible hours, including weekends and public holidays

关于此职位:
我们正在寻求积极主动、以客户为中心的个人加入我们的企业外呼客服团队。作为面向企业客户的外呼客服代表(中文),您将在主动联系更喜欢用中文沟通的Maxis企业客户方面发挥至关重要的作用,以了解他们的需求、解决任何问题并提升他们的整体服务体验。

主要职责:
- 主动拨打中文客户的电话,询问他们的帐户状态、服务使用情况和满意度
- 用中文提供有关Maxis企业产品、服务和促销的清晰准确信息
- 识别客户需求并推荐合适的解决方案或产品
- 高效有效地解决客户疑问和投诉(中文)
- 通过表现出同理心、积极倾听和解决问题的能力与客户建立牢固的关系
- 收集客户反馈并将其上报给相关团队以持续改进
- 遵守严格的质量和绩效标准,包括通话处理时间和客户满意度评级

资格和技能:
- 马来西亚教育文凭或同等学历
- 出色的中文和英文口头和书面沟通能力
- 熟练使用Microsoft Office套件
- 以客户为导向,具有解决客户问题的高效记录
- 能够同时处理多项任务并在压力下工作
- 注重细节,分析能力强,解决问题能力强
- 性格开朗、平易近人,态度积极
- 愿意弹性工作,包括周末和公共假期

Salary:
RM1, RM3,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay

Language:

  • Mandarin (required)
  • English (required)


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