Customer Service

2 weeks ago


Johor Bahru, Johor, Malaysia Startek Full time

Are you passionate about technology and eager to make significant impact in the networking industry? We are currently seeking a dynamic customer-focused individual to join our team as a Customer Service Representative.

If you thrive in a fast-paced environment and have a genuine interest in helping customer navigate networking solutions, this opportunity is for you

作为网络数据项目客户服务专员,您将负责与客户建立和维护积极的关系,确保项目的顺利实施和客户满意度的提高。您将担任项目和客户之间的桥梁,协调各方面的需求,确保信息传递流畅,问题得到及时解决。

Responsibilities:

  • Assist customers with troubleshooting, configuration, and usage of the system and equipment.
  • Collaborate with technical teams to resolve complex issues and ensure customer satisfaction.
  • Maintain accurate records of customer interactions and resolutions.
- 与客户保持紧密联系,理解他们的需求和期望
- 提供高水平的客户支持,解答客户疑问,解决问题并确保客户的满意度
- 与内部团队沟通, 以满足客户期望并保持项目顺利
- 快速响应客户的问题和反馈,寻找解决方案并协调相关团队的支持
- 记录并报告任何客户问题,确保问题得到及时解决

Qualifications:

  • Strong communication skills with the ability to explain technical concepts in a clear and concise manner in Cantonese, Mandarin and English (roles requires to liaise with Hong Kong clients)
  • Excellent problemsolving skills and a proactive attitude.
  • Ability to work collaboratively in a team and adapt to evolving technologies.
  • SPM leavers and fresh graduate who are interested are also encourage to apply. Full training provided.
  • Able to work on 24 hours rotational shifts (Morning shift, Afternoon shift and Night Shift). 5 working days a week.
- 流利的粤语,中文和英文的狗同能力,能与国际团队进行有效沟通
- 欢迎毕业生申请,提供一个月带薪培训
- 具备快速, 灵活的问题解决技能
- 能够理解和满足客户需求
- 能够接受24小时轮班制度,5天工作日

Additional Benefits:

  • Career development plan.
  • English training : to improve the communication and business writing skills
  • Shift allowances
  • Performance incentives
  • Overtime claims
  • Free shuttle services provided from the selected pick up point
- 丰厚的薪酬和奖金制度
- 提供EPF & SOCSO
- 提供免费专车接送(从特定接驳地点到公司)
- 提供升职计划
- 提供带薪专业培训和英文课程
- 团队建设活动和各种庆典
- 有趣和活力的工作环境
- 提供一个月的免费住宿(仅限外坡申请者)

Salary:
RM3, RM4,200.00 per month

Benefits:

  • Company car
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (required)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Cantonese (required)
  • Bahasa (preferred)

Ability to Commute:

  • Johor Bahru (required)

Ability to Relocate:

  • Johor Bahru: Relocate before starting work (preferred)


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