Quality Analyst Supervisor

1 week ago


Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Position:
Quality Analyst Supervisor - Mandarin Speaker

Location:
Bayan Lepas, Penang

Salary Range:
RM 6,000 - 7,000

Language:
Mandarin

Specialization:
at least 1 year QA Supervisory experience

Target Onboarding Date: 31st May, 2024

Type:
Full-time

Shift: 24/7 Rotational Shift.

Responsibilities:

Construct searches and reports designed for automated analysis and topic identification in recorded

conversations from a contact centre environment.

  • Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.

  • Own ontime, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.

  • Package, deliver, and at times present key findings and briefings.
  • Conduct random evaluations to identify areas of improvement as necessary.
  • Conduct regular spot checks of the QAs' audits and work on their development accordingly.
  • Identify training needs by working with operations team and QA.
  • Possibly lead business reviews from a Quality perspective

Requirements:

  • Degree in any discipline
  • 3 years customer service experience with minimum 2 years training experience
  • Minimum 1 year of Quality Analyst experience.
  • Fast learner who requires mínimal supervision.
  • Minimum bilingual proficiency, trilingual and above is preferred.
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Phenomenal communication, presentation, and public speaking skills
  • Organizational and time management abilities
  • Critical thinking, analytical and decision making abilities.
  • People management

Job Types:
Full-time, Permanent

Pay:
RM6, RM7,000.00 per month

Application Question(s):

  • What nationality are you?
  • How many years of experience as Quality Analyst Supervisor?
  • The salary is fixed, not negotiable, the max salary is RM7000, are you okay with it?
  • Can you speak, write and read mandarin?
  • How many years of experience in a BPO Company and mention the BPO Companies?
  • The role is urgent, how soon can you join (Notice Period)?


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