Japanese - Quality Analyst Supervisor - Bpo

2 weeks ago

Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Vacancy:
Japanese - Quality Analyst Supervisor - BPO

Location - Bayan Lepas, Penang, Malaysia.

Salary:
RM 11, ,000

Start Date: 15th Jul, 2024.

Education:
Degree /Diploma (SPM not allowed)

Hours of Operation:
Rotational Shifts, 24*7

Head Counts: 1

Language

  • Japanese + English
Must have B2 level English Language proficiency (reading, writing, speaking)

Job Responsibilities:

  • Construct searches and reports designed for automated analysis and topic identification in
recorded conversations from a contact centre environment.

  • Make recommendations and define strategies that solve critical business problems, through
both established industry best practices and creative innovations.

  • Ensuring timely completion of all client deliverables.
  • Prepare reports, analysis, trend & run project when required to improve quality performance.
  • Own ontime, accurate, quality analysis and reports/visualizations in tight alignment with
specified project objectives.

  • Package, deliver, and at times present key findings and briefings.
  • Conduct random evaluations to identify areas of improvement as necessary.
  • Conduct regular spot checks of the QAs' audits and work on their development accordingly.
  • Identify training needs by working with operations team and QA.

Requirements:

  • Minimum of 1 year of experience as a Quality Analyst Supervisor.
  • Mandatory language proficiency in Japanese + English
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Exceptional communication, presentation, and public speaking skills.
  • Strong organizational and time management abilities.

Job Types:
Full-time, Permanent

Pay:
RM11, RM13,000.00 per month

Application Question(s):

  • What nationality are you?
  • Are you willing to relocate to Malaysia?

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