Technical Support Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

Whom we seek?

  • Minimum Diploma in IT/Engineer/Science or Computer.
  • Fresh Graduates are welcome to apply.

What is you job tasks?

  • Responds to customer technical problems/issues related to hardware and networking via phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of product line, policies, and procedures.
  • Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
  • Focuses on delivering a positive customer experience according to products standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • May be involved in revenue generation activities with current products' customers.
  • Reviews and distributes pertinent crossfunctional information
  • Escalates more complex customer technical issues to senior level support.

Job Types:
Full-time, Permanent

Salary:
RM4, RM4,300.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Language:

  • Thai (required)

Ability to Relocate:

  • Kuala Lumpur: Relocate before starting work (required)


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