Customer Support Representatives

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia XIPAT Flexible Solutions Company Limited Full time

This is a Remote position_

1. Responsibilities

  • Answering questions about features and documenting any technical issues, and passing them on to the product team
  • Creating support tasks for the team
  • Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries
  • Collecting customer information and analysing customer needs to get insights into current/ future products or services
  • Ensure customer satisfaction and provide professional customer support.
  • Build and maintain strong, longlasting client relationships
  • Develop trusted advisor relationships with key customers

2. Requirements

  • Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
  • Be available to work under the following working schedules: 11 PM 8:00 AM (GMT+7)
  • Great attention to detail and accuracy
  • Selfmotivated individual who enjoys winning as a team
  • Optimistic, enthusiastic, and peoplecentric focus
  • Great problemsolving skills and ability to collaborate

3.

Salary explainer:

- $600: if you have no idea what you are doing but are motivated and fulfill all criteria
- $700: relevant experience in online customer support, very high reliability
- $800: high efficiency in getting reviews, high knowledge of customer support
- $900: able to handle complex customer support issues, efficient in delivering customer insights to other teams in the appropriate format and time
- $1000: if you can do everything already that we need you to do so basically skipping a few development steps.
- _
Bonus_: Based on the 5-star reviews you get on app platforms._

Salary:
From RM2,793.00 per month

Supplemental pay types:

  • 13th month salary

Education:

  • Bachelor's (required)

Experience:

Customer Support Representative: 1 year (preferred)

Language:

  • English (required)


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