Customer Support Representatives
1 week ago
This is a Remote position_
1. Responsibilities
- Answering questions about features and documenting any technical issues, and passing them on to the product team
- Creating support tasks for the team
- Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries
- Collecting customer information and analysing customer needs to get insights into current/ future products or services
- Ensure customer satisfaction and provide professional customer support.
- Build and maintain strong, longlasting client relationships
- Develop trusted advisor relationships with key customers
2. Requirements
- Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
- Be available to work under the following working schedules: 11 PM 8:00 AM (GMT+7)
- Great attention to detail and accuracy
- Selfmotivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and peoplecentric focus
- Great problemsolving skills and ability to collaborate
3.
Salary explainer:
- $600: if you have no idea what you are doing but are motivated and fulfill all criteria
- $700: relevant experience in online customer support, very high reliability
- $800: high efficiency in getting reviews, high knowledge of customer support
- $900: able to handle complex customer support issues, efficient in delivering customer insights to other teams in the appropriate format and time
- $1000: if you can do everything already that we need you to do so basically skipping a few development steps.
- _
Bonus_: Based on the 5-star reviews you get on app platforms._
Salary:
From RM2,793.00 per month
Supplemental pay types:
- 13th month salary
Education:
- Bachelor's (required)
Experience:
Customer Support Representative: 1 year (preferred)
Language:
- English (required)
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