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Customer Relation Assistant
2 weeks ago
- Attend and provide amicable solution in resolving customers' enquiries and complaint.
- Monitor that phone calls are answered within three rings.
- Provide information on current sales/ service promotion or products.
- Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the followup and reminder call status.
- Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
- To perform followup, call back process within 72hours (3 Days) on daily basis.
- To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
- Conduct customer satisfaction survey at branches.
- Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
- Ensure on the cleanliness of the customer's waiting area.
- Any duties that may be assigned by Service Manager or Customer Relation Management HQ.
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM1, RM2,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Banting: Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
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