Customer Support Assistant

6 months ago


Bayan Lepas, Malaysia Merchantrade Asia Sdn. Bhd. Full time

Required to report to work 15 minutes earlier than operational time;
- Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
- Follow and practice AML / CFT Policy:Know your customerEnhance Customer Due Diligence (ECDD)Suspicious Transaction Report (STR) - Check on branch security alert;
- Attending to walk-in customers and phone inquiries and complaints in the branch;
- Opening and maintaining customer accounts for all products & services;
- Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
- Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
- Provide after-sales customer service and public relations support;
- Preparation of collection/sales report of Mobile Virtual Network Operation (“MVNO”);
- Perform Chief Cashier duties such as daily preparation of remittance’s end day balance cash figure report and submission of related reports to Cash unit;
- General Knowledge of Money Service Business: - Rate setting;
- Forex calculation;
- Awareness of counterfeit;
- Knowing the validity of currency;
- Conduct Daily Currency Balance - Generate Currency Balance Report;
- Calculate daily transactions and ensure it tallies with the system;
- Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
- Check cash shortage or cash surplus (if any) and pass the report and total cash revenue to the Chief Cashier;
- Support Branch Operations and Administration Tasks - Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
- Verify daily end day closing checklist report;
- Other duties as assigned by your supervisor
Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient. Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms - to make connections easier, quicker and more convenient. Our 3 Pillars Business: -Digital Payment Services -Money Services Business -Mobile Services Our Achievement: 2010-Pay out network to 9 countries with 70,000 delivery locations 2011-Launched 1st non-bank online remittance portal, e-remit 2012-Launched money exchange service 2013-FPX Top Merchant Award 2014-Operates 70 outlets & Pay out to 200,000 delivery locations 2015-Launched online currency exchange portal e-forex -Launched Wholesale Currency Business -Appointed 300 sub-agents in Malaysia 2016-Launched BizPayments -Best Remitance Breakthrough Transfers Award -Best Retail Money Transfer Operator Award 2017-Launched Ozopay an eCommerce payment gateway platform -Acquired Vital Rate Sdn Bhd -Operates 84 outlets -Appointed 400 sub-agent locations -MAMSB MCX Award:Most Outstanding Customer Experience Award -Winner for Interbank GIRO [IBG] Campaign 2017-SMEs, Partnerships and Sole Proprietorships category 2018-Officially launched Merchantrade Money Visa Prepaid Card -Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category -Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019-Remtech Award 2019 (Popular Votes)
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


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