Customer Service Assistant

1 week ago


Bayan Lepas, Malaysia Integrated Health Plans (Malaysia) Sdn Bhd Full time
We are looking for talents to support our
Customer Service Team based in Penang.
JOIN US NOW
We provides 13th Month (a.k.a. Contractual Bonus), Annual Increment, and Variable Bonus.
- _*only for permanent basis._
-
8 Positions available (mainly supports Singapore client base)._

  • 1 contract basis (opportunity to convert to permanent basis)
  • 7 permanent basis

What you need to excel in this role
-
Customer service experience is required, preferably in a
call centre environment.

  • Good literature in
    English for writing, reading and speaking.
  • Excellent service mindset and a team player who can work together with a big team.
  • Versatile and adaptive.

Key Responsibilities:

  • Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score including book medical appointments on behalf of clients.
  • Issue Letter of Guarantees for patients when necessary.
  • Assist telehealth patients with rescheduling or reassigning of consultations and provide postconsultation coordination.
  • Process medical claims and/or perform other back office support roles whenever required.

Requirements:

  • Minimum Diploma holders from any related fields.
  • Medical and/or health insurance knowledge is an advantage.
  • Must be able to work in night shifts, on weekends, and on public holidays.

Job Types:
Full-time, Contract

Contract length: 6 months

Salary:
Up to RM3,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Holidays
  • Night shift
  • On call
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • STM/STPM (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)


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