![SNS Network (M) Sdn Bhd](https://cdn.laimoon.com/profileimages/thumbnail/5e68a269-98d4-47e0-8c3f-648f0a0001b3_SNS_Logo_150x150.jpg)
Admin Customer Service Executive
2 weeks ago
Responsibilities:
- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.
- To undertake any adhoc assignments as and when required.
Requirements:
- Fresh graduates are welcome to apply.
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, selfmotivated and customer service orientation.
- Applicants must be willing to work in Ipoh, Perak.
Benefits:
- KPI Rewards
- Employee Shares Option Scheme (ESOS)
- EPF, SOCSO & EIS
- Overtime Claim
- Annual Leave/ Medical Leave/ Wedding Leave,etc
- Medical Claim
- Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review
- Twice per year
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Overtime pay
- Yearly bonus
Language:
- Mandarin (preferred)
- English (preferred)
- Bahasa Malaysia (preferred)
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