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Technical Support
2 weeks ago
To notify customer on abnormalities detected from Network Monitoring System.
To create support ticket, escalate, follow up on support process.
To collect 1st level troubleshooting information.
To escalate incident to 2nd level team for further troubleshooting.
To ensure that each incident is handled within SLA level.
RequirementAble to work shift basis (24x7).Good communication skills (both oral & written).Good abstract thinking and problem-solving skills, able to work and communicate with all levels.
Mature and positive attitude, strong sense of quality and responsibility, able to work well in a fastWe provide customised and complementary managed internet services that cover (i) Network Support Services mainly encompassing network infrastructure design and hardware installation, network management and security services; and (ii) Network Connectivity Services that focus on providing intranet and internet connectivity solutions with metro Ethernet and broadband that is subscribed from third-party telecommunication companies.
Our managed internet services are backed with our support on a 24 hours a day, seven days a week basis to facilitate seamless data transmission and management.
As our managed internet services allow us to comprehensively solve our customers' network problems covering both network support services and network connectivity services, we are the single point of contact for the end-to-end network solutions to our customers.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5-
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