Technical Support

Job ResponsibilitiesTo monitor customer network and connection status via Network Monitoring System.To notify customer on abnormalities detected from Network Monitoring System.To create support ticket, escalate, follow up on support process.To collect 1st level troubleshooting information.To escalate incident to 2nd level team for further troubleshooting.To...

**Job Summary**: - This position is based in Ansell NP in Ayer Keroh, Melaka. - Exposure to laboratory activities. - Opportunity to work on exciting projects and gain practical experience in the lab. - This is an excellent opportunity for students to develop their skills, grow their professional network, and make a significant impact on our...

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

Job **Description**: - Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance. - Proactively manage, troubleshoot in resolving Technical Support issues. - Responsible to contact Principal Technical Support team for any troubleshooting cases. - Responsible for preparing / updating of User Guide and Technical Documentation. - Provide...

Technical Support ExecutiveResponsibilities: Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem Identify the level of technical knowledge and adjust technical communications to solve customer's problem Conducting basic probing to determine the next action for any software related...

_Main Job Tasks and Responsibilities:_ Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. Respond to user inquiries, diagnose problems, and guide users through stepbystep solutions in a clear and concise manner. Escalate complex issues to appropriate IT personnel and...

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Evaluate unique or complex...

Job Description: Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance. Proactively manage, troubleshoot in resolving Technical Support issues. Responsible to contact Principal Technical Support team for any troubleshooting cases. Responsible for preparing / updating of User Guide and Technical Documentation. Provide timely and...

Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our 280 000 connected meters delivering value to more than 5 000 cities in all continents. The Group...

**Responsibilities of Technical Support Specialist but are not limited to**: - Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. - Maintaining and repairing IT equipment and peripheral devices. - Be on-site to conduct diagnosis on...

Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our connected meters delivering value to more than 5 000 cities in all continents. The Group vision...

Responsibilities of Technical Support Specialist but are not limited to:Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. Maintaining and repairing IT equipment and peripheral devices. Be onsite to conduct diagnosis on monitor issues...

Technical Support ManagerResponsibilities:Manage and lead the technical support team responsible for troubleshooting and resolving issues related to NETWORK AND SERVERS SYSTEM.Develop and implement support processes and procedures to improve efficiency, productivity, and customer satisfaction.Monitor and analyse team performance metrics, including response...

Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

**Technical Support Executive** **Responsibilities**: - Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem - Identify the level of technical knowledge and adjust technical communications to solve customer’s problem - Conducting basic probing to determine the next action...

Support technical inquiries from customers and propose suitable products Support Sales Team to handle customer's technical queries or requirement Manage customers' products claim Liaise with Japan HQ on technical certification Set up and manage technical seminar to reach out to potential customers Prepare technical presentation material for...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

Job Title: Technical Support Executive.We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and...

**Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...