Admissions Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sannam S4 Group Full time
Department

  • Education-PACE
  • Job posted on


Jun 07, 202
  • Employee Type
  • Fixed Term
  • Experience range (Years)
  • 1 year 2 years
Where you will work

We are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting and support services to international education clients globally.

One of our core services is the provision of in-country representatives to support our clients at selectively strategic locations in South and Southeast Asia.

What you will do as an Admissions Specialist

Purpose of the role


You will contribute to overall effective service delivery by providing a high-quality admissions service on behalf of the client, University Living*, to applicants, agents and other stakeholders in accordance with agreed standards; this will require working flexibly with a focus on meeting targets, and managing deadlines.

You will work closely with the University Living Recruitment Manager, also based in KL.

Main Responsibilities

  • Achieve defined KPIs and daily calls, connects and conversion targets.
  • Provide a high quality, customeroriented service giving firstclass support and guidance on admissions policies and procedures.
  • Follow up on enquiries and drive high conversions with rigorous followups using multiple communication channels.
  • Respond to queries from applicants in a timely manner, providing detailed information in an accessible format.
  • Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the clients.
  • Proactively contact applicants to support their progress.
  • Undertake fee assessments for applicants and refer more complex cases to Regional Manager.
  • Keep up to date with the market changes and keep the applicants informed.
  • Adhere to preagreed standard operating proceedings, protocols and workflows.
  • Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
  • Work with the client in a focussed and professional manner.
What you bring to the team

  • Essential criteria_
  • Undergraduate/Bachelor's degree or equivalent
  • 12 years of experience achieving sales targets, particularly in student recruitment
  • 12 years of experience in student conversion and lead management
  • Strong attention to detail


Excellent communication skills
  • Written and spoken English
  • The ability to manage a varied workload independently and as part of a team
  • Process oriented
  • Recent graduates are encouraged to apply
  • A Malaysian citizen or hold a work permit in Malaysia
  • Desirable criteria_
  • Experience in EdTech, Education related industries
  • Experience in working with outsourced business operations
  • Experience of working or studying abroadWhat we offer you
  • Mandatory government contributions
  • Medical insurance
  • An international, positive, friendly working environment
  • Convenient office location (near Mid Valley Megamall, The Gardens)
  • Learning and development opportunities
Are you our new colleague?

  • University Living_
  • Founded in 2015, University Living is a global student housing marketplace. It helps students across the globe find suitable and secure accommodation near their university campuses. While student accommodation is the core service, University Living also focuses on easing the entire student journey and making it a seamless experience, providing a host of valueadded services that enhance students' experience._


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