Social Media Technical Sales Representative

1 week ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

Job Description:

Responsibilities:

  • Actively engage with customers using social media channels
  • Use Japanese language proficiency to reach out to new and existing customers to offer sales support and technical assistance.
  • Respond to inquiries and technical issues related to the products and services we offer.
  • Listen closely and gather information about the customers' objectives, and provide technical solutions to help them achieve those objectives.
  • Use your technical knowledge to help customers identify and understand their needs, as well as to offer customized proposals and solutions on our products.
  • Develop and maintain long-term relationships with customers through clear communication, problem-solving, and managing expectations.
  • Identify opportunities to upsell or cross-sell our products and services to existing customers.
  • Work towards achieving sales targets by generating new business within assigned territories.
  • Participate in team meetings, share best practices, and establish strong collaboration with internal stakeholders.
  • Stay up to date on market trends, competitor activities and new technologies.
  • Transfer complex inquiries or issues to senior technical sales personnel whenever needed.

Qualifications:

  • Fluent in Japanese is required, with proficiency in English.
  • A strong background in customer service and technical sales, with a proven track record demonstrating business success.
  • In-depth understanding of social media channels and their best practices for promoting products and services while maintaining brand integrity.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical individuals.
  • Customer-centric and proactive in anticipating customer needs, presenting solutions, and closing sales.
  • Knowledge of channel sales strategies and lead generation.
  • Ability to work under pressure, meet deadlines, adapt to changes quickly, and manage multiple priorities while ensuring attention to detail.
  • Strong problem-solving skills and experience in conflict resolution.
  • Ability to work effectively in a team environment.
  • A strong sense of customer empathy and resilience towards challenging situations.
  • Experience in using Salesforce and other CRM tools is an asset.

Salary:
RM2, RM8,100.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Performance bonus

Education:

  • STM/STPM (required)

Language:

  • Japanese (required)
  • English (required)


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