Customer Relations Specialist Cantonese korean thai

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

Job Position:

Customer Relations Specialist

Job type:

Full time

Working hours:

  • Day shifts
  • 5 days per week, 8 hours & 2 days off

Location:

KL Sentral

Basic Salary:

Starts from RM 4,000/- [defers for language]

Job description:

  • Evaluates and resolves product/medical complaints on eye care and contact lenses worldwide per FDA/ISO requirements.
  • Monitors feedback activity using the complaint handling system and SAP to resolve complaints and promote customer satisfaction.
  • Manages product returns and identifies quality signals.
  • Provides documentation of compliments, enquiries and complaints.
  • Ensures compliance with policies and procedures, client business rules and other legislative requirements including the Privacy Act, EEO & OH&S.
  • Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement; and assisting with the implementation of changes and initiatives.
  • Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.
  • Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.
  • Performs other related duties as assigned by management.

Requirements:

  • Malaysian citizens.
  • Minimum
    Diploma or Degree in a related field.

-
Bi-lingual

  • Able to speak, read, and write in
    Cantonese, /Korean, or/ Hindi, or/ Thai
:

-
Minimum 2 years in
customer service or
call center experience.

  • Knowledge about eye care & contact lenses will be an added advantage.
  • Good command of
    English.
  • Good communication skills.

Pay:
From RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Customer service / Call center: 2 years (preferred)

Language:

  • English (required)
  • Cantonese (preferred)
  • Korean (preferred)
  • Hindi (preferred)
  • Thai (preferred)


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