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Customer Relations Specialist Cantonese korean thai
2 weeks ago
Job Position:
Customer Relations Specialist
Job type:
Full time
Working hours:
- Day shifts
- 5 days per week, 8 hours & 2 days off
Location:
KL Sentral
Basic Salary:
Starts from RM 4,000/- [defers for language]
Job description:
- Evaluates and resolves product/medical complaints on eye care and contact lenses worldwide per FDA/ISO requirements.
- Monitors feedback activity using the complaint handling system and SAP to resolve complaints and promote customer satisfaction.
- Manages product returns and identifies quality signals.
- Provides documentation of compliments, enquiries and complaints.
- Ensures compliance with policies and procedures, client business rules and other legislative requirements including the Privacy Act, EEO & OH&S.
- Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement; and assisting with the implementation of changes and initiatives.
- Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.
- Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.
- Performs other related duties as assigned by management.
Requirements:
- Malaysian citizens.
- Minimum
Diploma or Degree in a related field.
-
Bi-lingual
- Able to speak, read, and write in
Cantonese, /Korean, or/ Hindi, or/ Thai
-
Minimum 2 years in
customer service or
call center experience.
- Knowledge about eye care & contact lenses will be an added advantage.
- Good command of
English. - Good communication skills.
Pay:
From RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Education:
- Diploma/Advanced Diploma (required)
Experience:
- Customer service / Call center: 2 years (preferred)
Language:
- English (required)
- Cantonese (preferred)
- Korean (preferred)
- Hindi (preferred)
- Thai (preferred)
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