Native & Non Native Japanese - Customer Service

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy:
Native & Non Native Japanese - Customer Service Associate

(For Non

  • Native Japanese JLPT N1 only is accepted)

Location:
Kuala Lumpur Sentral, Malaysia.

Work Mode:

(Hybrid) - anywhere within Malaysia (come to the office whenever required) - Bangsar South, Kuala Lumpur)

Salary:
Non Native -RM 9000

Salary:
Native -RM 10,000

Process:
Hotel

Permanent Job

Work Hour:
Normal Working Hour

Language:
: Japanese Speaker (Monolingual) + Kanji writing skills

Headcounts: 1

Joining Date:
Immediate joiner (13tj February, 2024).

Job Description:

  • Responsible for handling calls and providing customer support
  • Identify and relate with various customer needs and scenarios
  • Provide customers with cuttingedge service in a friendly, confident and knowledgeable manner
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a teambased environment
  • Achieve and maintain required SALES metrics and goals
  • Adhere to company policies and procedures as described on the HR Handbook

Requirement:

  • Fluent in Japanese Language
  • 2 years in college or equivalent
  • Min 6 months experience working in a performance driven role with specific metrics/goals
  • Min 1year steady job experience in a customer oriented and/or sales role
  • Min of six months experience in the hospitality industry
  • Good keyboarding skills
  • Computer Navigation Skills and multitasking
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
  • Excellent research skills with proficiency in the usage of 'search' function

Work Time:

  • 7am7pm
  • Working hours: 9 hours
  • 5 Working days, 2 days off based on rotation

Benefits:

  • Medical insurance
  • Dental and optical benefits
  • Career growth opportunities

Job Types:
Full-time, Permanent

Salary:
RM9, RM10,000.00 per month

Application Question(s):

  • Are you a Native Japanese or you have JLPT N1 Certification?
  • Can you read and write Japanese?
  • Are you willing to relocate to Malaysia?
  • Joining date is February 13th can you join?

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