Bank Customer Support

2 weeks ago


Tun Razak Exchange, Malaysia Aisling Consulting Full time

What will you do?
-
No Sales, but out-bond call required due to follow-ups.

  • Adhoc assignments or tasks assigned by Supervisor.
  • Provide prompt and accurate responses to customer concerns related to financial transactions, account management, investment products, technical issues, and compliance.
  • Demonstrate expertise in fraud detection and prevention to identify and analyze suspicious transactions and guide customers in protecting themselves against fraudulent activities.
  • Educate customers on complex financial processes, technologies, and investment strategies in a clear and understandable manner.
  • Collaborate with crossfunctional teams, including compliance, risk management, and technology, to ensure adherence to regulatory requirements and continuously improve customer support processes.
  • Analyze customer data, transactional data, and other relevant information to identify trends, patterns, and insights that can enhance products, services, and customer experiences.

Requirements:

-
Must have experience in Customer Service:

  • Must be willing to work in the office
  • Must be able to be working on shift

NO OVERNIGHT SHIFT:

  • Possess a Diploma /Degree
  • Must be able to speak & read in
    Mandarin (due to focused market)

Job Type:
Permanent

Pay:
RM3, RM3,700.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Signing bonus

Application Question(s):

  • Are you able to start in April?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)


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