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Shopper Support Executive

3 months ago

Tun Razak Exchange, Malaysia PG MALL SDN BHD Full time

Responsibilities:

  • Responding promptly to shoppers' and sellers' inquiries through various channels.
  • Assist and address the issues such as orders, cancellations, refunds, or 3) Suggest solutions and
  • Problem solving on shoppers' issues and escalate the issues to the support team when needed.
  • Work closely with the team to rectify, improve customer service guidelines and fulfillment process.
  • Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and
  • Comments, as well as actions taken
  • Follow up to ensure that appropriate actions were taken on shoppers inquiries
  • Handle changes in policies or renewals
  • Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times.

Qualifications:

  • Minimum 2 years of experience in ecommerce, retail, ideally in customer service and operations, fulfillment, or related fields
  • Good communications skills, great phone etiquette, and elevated speech.
  • Ability to listen and active problemsolving skills
  • Good interpersonal skills
  • Ability to handle pressure.
  • Proactive personality and selfmotivator.
  • Demonstrates initiative with the ability to multitask and be detailoriented in a fastpaced environment.

Job Types:
Full-time, Fresh graduate

Salary:
RM2, RM6,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Tun Razak Exchange: Reliably commute or planning to relocate before starting work (required)