Change Manager

3 weeks ago


Tun Razak Exchange, Malaysia ParaCell Sdn Bhd Full time

Position: Contract

Location: Malaysia

Work Schedule: business office Hours, extendable according requirement

Basic Salary: TBD

Qualification
- 2 years - 3 years Telecommunication related to Change Manager experience (e.g., understand changes, change planning, govern changes till successful execution)
- 3 years - 5 years Telecommunication/IT related to change executer for any domain Core/RAN/TxN will be added advantage
- Qualifications: Min Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering

Skills Required
- Certifications: Any Certification related to Telecom shall be an added advantage.
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
- Leadership skills: People Management, Leader attributes
- Language skills: Proficiency in Written & Spoken English & Malay
- Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment
- Knowledge of programming language like SQL, Perl

**Responsibilities**:

- Responsible for day to day operational performance.
- To lead the team as one coherent unit and deliver as per SLAs.
- Planning for and ensuring team members’ competence enhancement
- Ensuring KPI / SLA Fulfillment related to change management
- Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
- Ensuring high motivation level of team resources
- Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
- To be able to interface with Interface with the other organizational entities like FSO, DPO, Projects, 3PP, Customer Support, Customer etc
- To handle and analyze change request and recommend timely actions to ensure Change management KPI fulfillment
- Regular follow up on the Change request with relevant departments working on it as per the process.
- Managing War-room from L1 side, creating chronology and initial change reports daily/weekly & monthly

Behavior Competencies
- Customer Focus
- Customer First: anticipate customer and market requirements and adapt to their needs. Understand your customers, anticipate their needs and exceed their expectations
- Execute swiftly, right first time
- Accountability - be responsible for impact of your actions, deliver on your commitments.
- Teamwork
- Contribute to the creation of an environment in which team/ individuals are empowered to innovate, make decisions and take action
- Use diversity as a strength, ensure equal opportunities and listen to the views of others whilst offering productive feedback.
- Determination
- Passion to win, strive for high achievement
- Courage - Has the confidence to challenge existing processes or procedures and suggest new ways of working that end up in improved delivery performance
- Fluent in written and spoken english

Authority
- To plan & ensure CR KPI fulfillment
- Drive Clash management independently
- To support and implement processes.
- Authorized to report CR breach incidences.
- To suggest for preventive action for any CR Violation
- To act as an Incident Manager if required for WAR room.
- Formulate the training requirements for the team

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Day shift

Ability to commute/relocate:

- Tun Razak Exchange: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Change Manager: 2 years (preferred)


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