Reservations Service Associate

2 weeks ago


Kota Kinabalu, Sabah, Malaysia NOSMAL HOSPITALITY SDN BHD Full time

Job Summary / Purpose:

To effectively and efficiently handle and convert all reservation inquiries and ensure accurate booking information is ascertained and communicated to the operational team; to ensure customer delight and to support the achievement of the hotel.

1.

To ensure that all reservations are recorded by following the established SOP with full and clear information and the input are accurate and prompted onto the system.

This includes booking cancellations, adjustment/revised & No-Shows. 2. To manage all bookings, inquiries and availability for Wushiba Apartments in professional manner. 3. To liaise with all departments (especially Front Office) to ensure the best service is provided to customers. 4.

To have an in-depth knowledge and understanding of the operation of the business ensuring the ability to provide a thorough response and customer inquiries.

5. To carry out any other related task/duties as advised by the Asst. Sales & Marketing Manager / Revenue Executive. Qualifications / Skills / Experience Qualifications Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma Skills Customer service, computer literate Experience Entry level. Fresh grads are welcomed. Proficiency in Mandarin language will be advantage for being shortlisted

A company involve in the hospitality and service industry, understand the employees are valuable assets to ensure the smoothness of its daily operations.

Strive for good and fair working conditions for all employees.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

  • Kota Kinabalu, Sabah, Malaysia King Park Hotel Full time

    1. Answer phone calls and attend to guests' requests to book rooms or events at the hotel. 2. Making reservations for guests' based on the various requirement. 3. Checking the availability of rooms. 4. Processing payments and sending reference details to guests. 5. Sorting out any issues that may arise with bookings or reservations. 6. Selling and promoting...

  • Reservations Officer

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia EXO Travel Malaysia Sdn Bhd Full time

    Reservations Officer ensures that confirmed itinerary products and services are booked with the suppliers. Reservations Officer collaborates closely with Travel Consultants to make sure that the information that have been inputted for client file are complete and in order. Reservations Officer also ensures that rate that is provided by suppliers is in line...


  • Kota Kinabalu, Sabah, Malaysia KING PARK HOTEL Full time

    1. Answer phone calls and attend to guests' requests to book rooms or events at the hotel.Making reservations for guests' based on the various requirement.Checking the availability of rooms.Processing payments and sending reference details to guests.Sorting out any issues that may arise with bookings or reservations.Selling and promoting reservation...


  • Kota Kinabalu, Sabah, Malaysia Makamewah Sdn Bhd Full time

    **Jawatan : Customer Service Associate**Deskripsi Tugas:1. Bertugas di Kaunter Informasi.2. Membalas secara profesional kepada pertanyaan pelanggan yang hadir ke kaunter mahupun melalui telefon, atau melalui e-mel.3. Menyelesaikan aduan dan isu pelanggan dengan segera, jika sesuai.4. Sentiasa mengetahui informasi terkini tentang penyewa, perkhidmatan, lokasi...


  • Kota Kinabalu, Sabah, Malaysia Hilton Kota Kinabalu Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...


  • Kota Kinabalu, Sabah, Malaysia Hilton Kota Kinabalu Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...


  • Kota Kinabalu, Sabah, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota KinabaluBe part of our Shangri-La familyAt Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...


  • Kota Kinabalu, Sabah, Malaysia Technology Medical Associate Sdn Bhd Full time

    Duties & Responsibilities: Responsible for the sales and marketing activities of all ranges of medical equipment or assigned products in assigned territories. To deliver effective sales presentations, formulate sales proposals, build a close rapport with customers and take responsibility for the achievement of sales targets. Negotiate and market effective...

  • Customer Service

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia CZM HOLDING (M) SDN BHD Full time

    Duties and Responsibilities:Frontline counter:Greet and maintaining a positive and professional attitude toward customers at all times.Possess good knowledge and understanding of products, menus and new packages and actively provide choices to suit Customers' preferences.Guide customer through the ordering process following the Operation Manual Book.Address...


  • Kota Kinabalu, Sabah, Malaysia SOCAR Mobility Malaysia Full time

    Are you a talented and driven problem solver who would like to join our team in Kota Kinabalu? Someone with a startup mentality, who is capable of integrating into a multicultural team?SOCAR aims to change the way people in South East Asia move around by becoming the biggest car-sharing platform in South East Asia. We are currently the biggest player in...

  • Service Associate

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia Shangri-La Hotels Full time

    Shangri-La Tanjung Aru, Kota Kinabalu, Sabah.Duties:Responsible for the protection of guests, employees and the hotel propertyPerforms all responsibilities of the standards of performance as detailed in the Security Operations Manual and Security Operating Procedures Manual of the hotelRequirement:SPM/SKM or equivalentBasic knowledge of Hotel/Resort security...


  • Kota Kinabalu, Sabah, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Customer Service Executive in Kuala Lumpur and Johor Bahru (Opportunity for East Malaysians)**加入知名国际公司,开启您的客户服务职业生涯开启充实您的专业旅程,并获得丰厚福利**职位亮点**:- 国际 BPO 公司- 提供全面培训 (1 个月)- 薪资高达 RM3,500,福利诱人- 往吉隆坡 /...

  • Executive Secretary

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia Marriott International, Inc Full time

    Job Number Job Category AdministrativeLocation Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Receive and distribute incoming faxes to appropriate personnel and guests. Keep office equipment in working order and contact service representatives to correct...


  • Kota Kinabalu, Sabah, Malaysia Ormond Group Sdn Bhd Full time

    As a Hospitality Intern you will have the unique opportunity to rotate between three crucial departments: Housekeeping and Front Office and F&B operation. This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality.Housekeeping Executive Intern Responsibilities:...

  • Front Office

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia KK WATERFRONT HOTEL SDN BHD Full time

    Job Responsibilities: a)Answers phone calls courteously b) Guides guests and issues key card room c) Handles guest complaints d) Files documents e) Maintains schedules f) Responds to guest inquiries g) Check-in & check-out process h) Reservation Criteria: a) Excellent communication skills b) Proficiency in computer programs c) Planning and organizing...


  • Kota Kinabalu, Sabah, Malaysia Remajaya Sdn Bhd Full time

    To handle guest check in/out in friendly manner. To handle guest interactions, assist in all inquiries in connection with hotel services, hours of operations, directions, complaints etc. with the highest of professionalism To respond to all guest requests in an accurate and timely manner To utilize computer systems to check guests in/out, run daily reports...


  • Kota Kinabalu, Sabah, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota KinabaluBe part of our Shangri-La familyAt Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...

  • Commis (167356)

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota KinabaluBe part of our Shangri-La familyAt Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...

  • Director of Food

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota KinabaluBe part of our Shangri-La familyAt Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...


  • Kota Kinabalu, Sabah, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota KinabaluBe part of our Shangri-La familyAt Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...