![Agensi Pekerjaan Find Talent Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Team Lead
2 weeks ago
Company Description:
We're a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation.
In today's fast-paced business world, companies are constantly looking for ways to enhance their performance and stay competitive on a global scale.
That's where a BPM service provider like us comes in.We help organizations lower their costs, tap into specialized skills, stay up-to-date with the latest tech and regulations, run more efficiently, and focus their resources on their core business.
If you're looking for a career that's all about making a real impact, this is the place to be
As a Customer Experience Team Lead, you'll play a pivotal role in leading a dynamic team, and ensuring they consistently meet performance metrics through coaching, motivation, and accountability.
Here is what's waiting for you:
- Monitor daily work and attendance, coach team members, and drive performance improvements
- Maintain service quality to delight our customers
- Proactively addressing performance issues, facilitating shift transitions, and upholding unwavering integrity is all part of the exciting role you'll play in our team
Job Requirements:
- 5+ years of experience in Contact Centre / BPO environment with a strong industry background, including 1 year in a leadership role
- Experienced in leading 10+ Agents
- Holding a minimum of SPM
- Motivating and mentoring leader, driving your team to excel and achieve performance goals
- Adept at staying cool under pressure, ensuring every task is seen through to completion
- Multitasking leader, adept at setting priorities, and meeting deadlines with ease
- Thrive under pressure in a highpaced, highpressure environment
Salary:
Up to RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Experience:
Team Lead: 3 years (required)
- Banking/Fintech/eWallet/
Application Deadline: 04/25/2024
Expected Start Date: 04/22/2024
-
Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia JOS (MALAYSIA) SDN BHD Full timeSummaryDesktop Team Lead is responsible for providing leadership support and direction of the daily activities of End User Computing Team. The position oversees, monitor, and participates in various workstream tasks of the end user computing environment. Support may include but not limited to, hardware and software, printers, projects management, ITSM...
-
Cantonese Customer Service
2 weeks ago
Subang Jaya, Selangor, Malaysia Customer Service Centre Full timeJob Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...
-
Intercompany Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia Barry Callebaut Full timeIntercompany Team LeadLocation:Petaling Jaya, 10, MY, 47800At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the...
-
User Experience Lead, Insurance
2 weeks ago
Subang Jaya, Selangor, Malaysia Bjak Full timeAbout UsOur core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.Role OverviewAs the User Experience...
-
Team Lead, P2p
2 weeks ago
Subang Jaya, Selangor, Malaysia Elanco Full timeEducation :EQUIVALENTEXPERIENCEAs a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our...
-
Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia JMA Global IT Solutions Sdn. Bhd Full timeJob Types: Full-time, PermanentPay: RM7, RM9,000.00 per monthSchedule: Day shift Monday to FridayEducation: Bachelor's (required)Experience:TEAM LEAD NETWORK: 5 years (required)License/Certification: CCNP (required)Application Deadline: 04/18/2024
-
User Experience Lead, Product
2 weeks ago
Subang Jaya, Selangor, Malaysia Bjak Full timeAbout UsOur core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.Role OverviewAs the User Experience...
-
Executive - Customer Experience
2 weeks ago
Subang Jaya, Selangor, Malaysia myTukar Sdn Bhd Full timeRole and Responsibilities Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on ground sales and inspection teams to customers. Responsible in managing leads from...
-
Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia Teleperformance Full timeQualifications:Minimum requirements: Bachelor's degree or equivalent diploma Minimum 23 years of people management experience as TL. Excellent written and verbal communication skills in English and one local language Has the ability to deliver feedback and coaching to team members basis the collected datafrom Quality monitoring and reporting development plan...
-
Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia MY LABOUR SOLUTIONS SDN BHD Full timeTeam Lead - IT Governance (Selangor)Qualification: Bachelor's or master's degree in Cybersecurity, Information Systems, or related field Job location: 40150 SelangorResponsibility Collaborate with the compliance team to interpret & decode complex requirements and mandates from BNM, Card Scheme, and other regulations. Create strategies that enable Paydee to...
-
Driver - Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia Vmall Enterprise Sdn Bhd Full timeJob SummaryResponsibilities:- Team Lead Role:_ Manage and supervise a team of drivers, providing guidance, training and support to ensure high performance and adherence to company standards. Oversee driver scheduling and route planning to optimize efficiency and meet customer demands. Maintain compliance with road / traffic rules, transportation regulations,...
-
Driver - Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia Vmall Enterprise Sdn Bhd Full timeJob SummaryResponsibilities:- Team Lead Role:_ Manage and supervise a team of drivers, providing guidance, training and support to ensure high performance and adherence to company standards. Oversee driver scheduling and route planning to optimize efficiency and meet customer demands. Maintain compliance with road / traffic rules, transportation regulations,...
-
Accounts Receivable Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia Ambition Full timeJob details:Posted 12 April 2024SalaryRM8500 - RM11000 per monthLocationPetaling JayaJob type PermanentDisciplineFinance & AccountingReference271993_ - MNC with excellent global support and training:- Excellent Remuneration Package & Career Progression:- Opportunity to work with multiple countryAbout our ClientOur Client is a Multi-National Company within...
-
Service Desk Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia NEXTDC Full timeCompany DescriptionAt NEXTDC we have been building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.We are establishing a new data centre in Petaling Jaya,...
-
HR Team Lead(Payroll)
2 weeks ago
Subang Jaya, Selangor, Malaysia DXC Technology Full timeResponsibilitesThe Team Lead will provide full employee life cycle management to manage the performance (service, productivity and quality) of HR & Payroll Administration team delivering day to day customer services to all employees and managers. Provide high quality and consistent advice and support in a cost effective and efficient way, to positively...
-
Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia DHL Full timeTo maintain and execute collection strategies in line with set standards and policies To guarantee timely and effective execution of internal control framework To actively managed cross functional, country and regional dependencies To guide, reviews and initiates capacity management for credit risk activities; ensures compliance with the departmental...
-
Customer Experience
2 weeks ago
Subang Jaya, Selangor, Malaysia Bjak Full timeAbout UsOur core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.Role Overview:Responsibilities:...
-
Sales & Product Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full timeAs the Sales and Product Team Lead, you will be responsible for leading and managing a team of sales and product in a mobile retail company in Malaysia. Your role will involve driving sales growth, managing product portfolios, and ensuring a seamless customer experience. You will collaborate with cross-functional teams, set sales targets, develop product...
-
Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia Secret Recipe Cakes & Cafe Sdn Bhd Full timeBenefits Close to public transportation (LRT Kelana Jaya) Reputable company EPF, SOCSO and EIS contribution Group Personal Accident Protection Group Hospitalization Scheme Outpatient Treatment Dental Subsidy Annual leave Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc) Compassionate Token Birthday Gift Wedding Cake Staff Purchase...
-
Business Development Team Lead
2 weeks ago
Subang Jaya, Selangor, Malaysia FinexHR (Malaysia) Sdn Bhd Full timeResponsibilities:- Team Setup and Leadership: Establish and lead the Business Development team in Malaysia. Recruit, train, and develop team members to achieve business development objectives.- Market Research and Opportunity Identification:Conduct thorough market research to identify new business opportunities in Malaysia. Stay updated on industry trends,...