Customer Experience Team Lead

2 weeks ago


Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

Company Description:


We're a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation.

We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.

In today's fast-paced business world, companies are constantly looking for ways to enhance their performance and stay competitive on a global scale.

That's where a BPM service provider like us comes in.

We help organizations lower their costs, tap into specialized skills, stay up-to-date with the latest tech and regulations, run more efficiently, and focus their resources on their core business.

If you're looking for a career that's all about making a real impact, this is the place to be


As a Customer Experience Team Lead, you'll play a pivotal role in leading a dynamic team, and ensuring they consistently meet performance metrics through coaching, motivation, and accountability.


Here is what's waiting for you:

  • Monitor daily work and attendance, coach team members, and drive performance improvements
  • Maintain service quality to delight our customers
  • Proactively addressing performance issues, facilitating shift transitions, and upholding unwavering integrity is all part of the exciting role you'll play in our team

Job Requirements:

  • 5+ years of experience in Contact Centre / BPO environment with a strong industry background, including 1 year in a leadership role
  • Experienced in leading 10+ Agents
Adept in English verbal and written communication skills, proficiency in verbal Mandarin communication would be an added advantage

  • Holding a minimum of SPM
  • Motivating and mentoring leader, driving your team to excel and achieve performance goals
  • Adept at staying cool under pressure, ensuring every task is seen through to completion
  • Multitasking leader, adept at setting priorities, and meeting deadlines with ease
  • Thrive under pressure in a highpaced, highpressure environment

Salary:
Up to RM5,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Experience:

Team Lead: 3 years (required)

  • Banking/Fintech/eWallet/
Financial Industry: 1 year (required)

Application Deadline: 04/25/2024

Expected Start Date: 04/22/2024
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