Csr Supervisor

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Infinite Circle Brokerage DBA Visionary Insurance Full time

About US
Infinite Circle Brokerage DBA Visionary Insurance is a fast-growing insurance brokerage firm with three offices in NY and growing.

We are professional, fast-paced, social and our goal is to provide variety of insurance services to customers from the ethnic minority groups in the US.


Responsibilities:

  • Supervise and oversee the daily operations of the CSR department in Malaysia, ensuring efficiency, productivity, and exceptional customer service.
  • Provide guidance, mentorship, and support to a team of customer service rep, fostering a collaborative and high-performing work environment.
  • Conduct regular performance evaluations, provide constructive feedback, and facilitate training and development programs for team members.
  • Handle escalated customer inquiries or complaints, ensuring timely and effective resolutions.

Requirements:

Experience in Insurance:
Experience in the insurance industry, with a background in various insurance products and services is prefer.

Supervisory Experience:
Proven experience in a supervisory or team lead role, preferably in a customer service or call center environment.

Night Shift Availability:

Willingness and ability to work the night shift on a regular basis and be available during weekends and holidays as required.

MUST HAVE previous nightshift experience.

Leadership Skills:
Strong leadership qualities with the ability to motivate and manage a team effectively, even during non-standard working hours.

Training and Development:
Experience in training and developing customer service representatives to ensure high-quality service delivery.

Performance Metrics:
Monitoring key performance indicators (KPIs) to ensure the team meets or exceeds service quality targets.

Technical Proficiency:

Proficiency in using insurance-related software and tools, as well as familiarity with CRM systems and other customer service software.


Team Player:
Ability to collaborate with other supervisors and departments within the organization to ensure a seamless workflow between shifts.

Cultural Sensitivity:
Understanding and appreciation of cultural differences between the U.S. and Malaysia to foster a positive working environment and effective communication.

Time Management:
Effective time management skills to allocate resources, prioritize tasks, and ensure the team meets its objectives.

Language Skills:
Proficiency in English is essential, and Chinese Mandarin is a MUST.

Pay:
RM8, RM12,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Night shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Have experience in the insurance industry?

Experience:

  • Customer service: 2 years (required)
  • Supervising: 1 year (required)

Language:

  • Mandarin (required)
Expected Start Date: 12/01/2023

  • Kuala Lumpur, Kuala Lumpur, Malaysia Selangor Dredging Berhad Full time

    Caretaker - CSR DepartmentThis role acts as supervisor of the One-Two-Boost operation.One-Two-Boost is a Corporate Social Responsibility (CSR) initiative by Selangor Dredging Berhad which aims to provide job opportunities for individuals with disabilities by packing herbal soup and drink under the consultation and prescription advised by TCM physicians.**Job...

  • Internship Account

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia EAGLE CLIFFE PHARMA (M) SDN BHD Full time

    We are from Kaisar Farmasi, we have 22 outlet and rapidly growing across Klang Valley & Ipoh. As part of our Corporate Social Responsibilites (CSR), we are open for internship to Accounting students.What are the things that you would be exposed to: Reconcile accounts with the general ledger Prepare payment vouchers and cheques Handle daily accounting data...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Warisan TC Management Services Sdn Bhd Full time

    We are looking for an enthusiastic and passionate HR Intern to perform various administrative tasks and support our HR department's daily activities.Your responsibilities include updating our employee records, screening resumes and scheduling interviews.If you're interested in kick-starting your career in Human Resources and getting a closer look at how our...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Royal Bank of Canada Full time

    Job SummaryWhat is the opportunity?RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; Data Service Delivery; Entitlements - income and corporate...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    POSITION :Claim RepresentativeAREPORTING TO :Claim Supervisor or ManagerDEPARTMENT :ClaimsCareer Band : Band 1JOB PURPOSEThe job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMSSupervisor (or equivalent queue management software). WFM RTAs liaise directly withOperations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensureacceptable thresholds for: Transaction time, hold time, Wrap time and other Aux usages.Duties...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The job profile for this position is Claims Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,...


  • Kuala Lumpur, Malaysia Selangor Dredging Berhad Full time

    **Caretaker - CSR Department** This role acts as supervisor of the One-Two-Boost operation. One-Two-Boost is a Corporate Social Responsibility (CSR) initiative by Selangor Dredging Berhad which aims to provide job opportunities for individuals with disabilities by packing herbal soup and drink under the consultation and prescription advised by TCM...


  • Kuala Lumpur, Malaysia Selangor Dredging Berhad Full time

    **Caretaker - CSR Department** This role acts as supervisor of the One-Two-Boost operation. One-Two-Boost is a Corporate Social Responsibility (CSR) initiative by Selangor Dredging Berhad which aims to provide job opportunities for individuals with disabilities by packing herbal soup and drink under the consultation and prescription advised by TCM...

  • Trilingual Team Lead

    3 weeks ago


    Kuala Lumpur, Malaysia IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Team Lead

    3 weeks ago


    Kuala Lumpur, Malaysia IntouchCX Full time

    **About IntouchCX** **About the Job** We’re changing the way people think about customer care, and we need your help! We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the...

  • Internship Account

    4 weeks ago


    Kuala Lumpur, Malaysia EAGLE CLIFFE PHARMA (M) SDN BHD Full time

    We are from Kaisar Farmasi, we have 22 outlet and rapidly growing across Klang Valley & Ipoh. As part of our Corporate Social Responsibilites (CSR), we are open for internship to Accounting students. What are the things that you would be exposed to: - Reconcile accounts with the general ledger Prepare payment vouchers and cheques Handle daily accounting...


  • Kuala Lumpur, Malaysia PTTEP Full time

    PTTEP Sarawak Oil Limited- Kuala Lumpur, Malaysia, 50088**1. KEY OBJECTIVES**: - The Company Site Representative (CSR) shall work full-time managing the execution of the work taking place on the installation contractor’s vessel and other relevant sites, reporting to the EPCIC Manager daily. - Support the execution and management of Deepwater Development...


  • Kuala Lumpur, Malaysia Warisan TC Management Services Sdn Bhd Full time

    We are looking for an enthusiastic and passionate HR Intern to perform various administrative tasks and support our HR department’s daily activities. Your responsibilities include updating our employee records, screening resumes and scheduling interviews. If you’re interested in kick-starting your career in Human Resources and getting a closer look at...

  • Real Time Analyst

    1 week ago


    Kuala Lumpur, Malaysia Abhidi Solution Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

  • Workforce Management

    3 weeks ago


    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    GENERAL SUMMARY: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other...

  • Real Time Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

  • Workforce Management

    3 weeks ago


    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **GENERAL SUMMARY**: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and...


  • Kuala Lumpur, Malaysia Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; Data Service Delivery; Entitlements - income and...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **JOB TITLE **:Workforce Management (WFM) Real Time Analyst (RTA) **DIVISION **:Global Workforce Management **REPORTS TO **:Global WFM Manager **GENERAL SUMMARY**: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to...

  • Real Time Analyst

    1 week ago


    Kuala Lumpur, Malaysia Abhidi Solution Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

  • Real Time Analyst

    6 days ago


    Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

  • Real Time Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    POSITION : Claim Representative A REPORTING TO : Claim Supervisor or Manager DEPARTMENT : Claims Career Band : Band 1 JOB PURPOSE The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    **JOB DESCRIPTION**: **POSITION : Claim Representative** **REPORTING TO**: Claim Supervisor or Manager** **DEPARTMENT : Claims** **Career Band : Band 1** **JOB PURPOSE** The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining...


  • Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a global health service company dedicated to helping people improve their health, wellbeing and peace of mind. They have over 74,000 employees who serve more than 170 million customers throughout the world. They deliver choice, predictability, affordability and access to quality care through connected, personalised...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    **JOB PURPOSE** The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per terms of benefits. He/She should provide accurate and relevant medical coverage details and maintain...