![Royal Bank of Canada](https://contents.bebee.com/companies/my/royal-bank-of-canada/avatar-Pm7If.png)
Supervisor, Client Services
2 weeks ago
Job Summary
What is the opportunity?
RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.
Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations.
The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
- You will be supporting UK region, working hours would be between 3pm to 12am or 4pm to 1am. However, flexibility is required to support business needs._
What will you do?
- Point of contact for servicing our clients and collaborating with the RBC operations, market and other providers
- Investigate and respond proactively on custody client servicing for a designated portfolio of client relationships across product base (Settlements, Cash & Corporate Action related enquiries). The team is also responsible to send various reports to clients.
- Monitor and regularly exceed "Service Quality" of CSR team to ensure high Customer Service Standards and drive rigorous customer centric quality campaigns to increase quality awareness in the team
- Regularly exceed required Service Level Agreement & KPI/KQI targets
- Regularly receive positive feedback from clients and the wider RBC Investor & Treasury Services community
- Monitor workflows including working with the Manager and others to effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning & Management)
What do you need to succeed?
Must-have
- 35 relevant industry experience
- Good knowledge about Custody mainly Corporate action will be preferred
- Excellent attention to detail
- Good organization skills and ability to prioritize workloads to meet tight deadlines
- Good interpersonal skills and networking skills with all stakeholders
Nice-to-have
- Prior exposure to Custody operation
- Strong knowledge on Corporate action
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A worldclass training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management
Additional Job Details
Address:
PERSIARAN IRC 2,
IOI RESORT CITY IOI CITY TOWER ONE:
PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
-
Client service specialist
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Myeg Services Berhad Full timeThe Client Service Specialist at MYEG Services Berhad is a part-time, work-from-home position based in Kuala Lumpur, Malaysia. This role is at the Associate Level and requires a minimum of 3 years of experience in client service or a related field.Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat channels.2....
-
Client service specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Myeg Services Berhad Full timeThe Client Service Specialist at MYEG Services Berhad is a part-time, work-from-home position based in Kuala Lumpur, Malaysia. This role is at the Associate Level and requires a minimum of 3 years of experience in client service or a related field.Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat channels.2....
-
Client Service Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia TMF Group Full timeWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...
-
Client Service Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia TMF Group Full timeWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...
-
Client Service Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full timeTHE OPPORTUNITYOur partner, an Australian financial boutique that serves as the home team for wholesale investors and corporate clients, is looking to expand their team and hire for Client Service Manager Their client portfolio includes clients include high-net-worth individuals, charities, not-for-profits, foundations, trusts, family offices, superannuation...
-
Service Supervisor
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia IJEON FOODSERVICE (M) SDN BHD Full timeService SupervisorTuktuk CateringResponsibilities:The Service Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, serving, and clean up while focusing on detail and quality presentation and customer service. Service supervisors are also responsible for training and coaching of the banquet staff. Minimum one year work...
-
Client Service Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full timeClient Service SpecialistWho we are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most...
-
Client Services Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full timeClient Services Specialist - Korean SpeakerWho we are.**Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks...
-
Client service assistant
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Petron Malaysia Full timeJob Description:As a Client Service Assistant at Petron Malaysia, you will play a crucial role in providing exceptional customer service to our clients.Your responsibilities will include but are not limited to:1. Assisting clients with their inquiries, concerns, and requests through various communication channels such as phone, email, and chat.2. Managing...
-
Client service assistant
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Petron Malaysia Full timeJob Description:As a Client Service Assistant at Petron Malaysia, you will play a crucial role in providing exceptional customer service to our clients.Your responsibilities will include but are not limited to:1. Assisting clients with their inquiries, concerns, and requests through various communication channels such as phone, email, and chat.2. Managing...
-
Manager Client Services
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeJob descriptionBusiness: GC HK Client ServicesOpen positions: 1Role Title: Manager Client ServicesGlobal Career Band: 6Location (Country / City ): Malaysia / Kuala LumpurRecruiter Name : Nana NasrudinWhy join us?The Opportunity: To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub Custodian, Settlements and...
-
Client Services Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia ITA Asia Limited Full timeEvaluate all products by assessing the risks according to company guidelines and regulations. To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review. Liaise with Regulatory Compliance Officer for advice and other business units for information where required. Follow up the request on rider added...
-
Client Services Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia ITA Asia Limited Full timeProcess all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD) Evaluate all products by assessing the risks according to company guidelines and regulations. To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review. Liaise with Regulatory Compliance Officer for advice and other...
-
Fund Accountant, Client Operations
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeCompany DescriptionAbout MUFG Investor Services:MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...
-
Client Servicing Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full timeManage all aspects of the client business providing superior customer service while maximizing business opportunities Be the primary liaison between client and creative team Mentor the brand executive to lead the designated client accounts Works within a team that consists of a copy writer, community manager and designers. Capable of managing the portfolios...
-
Client Service Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full timeThe OpportunityOur client, one of the top 3 ranked Australia's Best Workplaces of 2021 is looking for a Client Service Manager to join their elite team in KL, Malaysia. As a Client Service Manager, your core function is to work hand in hand with the brokers in ensuring top-tier clients experience from lead to post-settlement.Key Responsibilities: To ensure...
-
Client Servicing Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Heroes of Digital Full timeProvide consultation with clients regularly on growing their business using digital marketingConduct professional and high-impact presentations to clientsProject manage digital marketing deliverables to ensure quality standards, client expectations and deadlines are metBuild rapport and educate clients on the value of their engagement with the company...
-
Client Servicing Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia One Search Pro Marketing Sdn Bhd Full timeThis job is for a Client Servicing Executive in Digital Marketing. You might like this job because it offers a chance to learn from experienced professionals, high basic salary, quarterly KPI bonus, and a fun working environment with work-life balance.RM RM 3500Full-Timefew days agoJob DescriptionPriority Job Character Requirement:Outgoing and Smart looking...
-
Fund Accountant, Client Operations
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeCompany DescriptionAbout MUFG Investor Services:Experience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund...
-
Guest Services Supervisor
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full timePosition: GUEST SERVICES SUPERVISOR (Full time #538665)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Supervisor is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy...