Customer Delivery Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia HPE Full time

Customer Delivery Specialist - GA Japan

Who We Are:
Hewlett Packard Enterprise is a global edge-to-cloud company transforming the way people live and work. We specialize in connecting, protecting, analyzing, and acting on data and applications across edge to cloud. Our culture thrives on innovation and diversity, welcoming individuals from varied backgrounds. At HPE, we prioritize work-life balance, bold moves, and making a positive impact. If you're looking to advance your career, our inclusive culture is the place for you. Explore new horizons with HPE.

Job Description:
Join our team in collaborating with clients and stakeholders to understand, analyze, and document business requirements accurately. Translate business needs into system/application requirements, identify risks, and manage changes effectively. Utilize industry expertise to support proposals, feasibility studies, and new business development.

Responsibilities:

  • Formulate system scope and objectives based on user needs and industry requirements.
  • Act as a liaison between clients and technical support groups to elicit and validate requirements.
  • Develop requirements specifications and manage change processes.
  • Participate in solution design, proposals, and new business development.
  • Advise on business process improvements and technology applications.
  • Lead client and peer training initiatives.

Education and Experience Required:

  • Bachelor's or Master's degree in a technical or business discipline with relevant experience.

Knowledge and Skills:

  • Experience in requirements elicitation, business process modeling, and business rules modeling.
  • Knowledge of user manuals development, business process visualization, and acceptance test plans execution.

Additional Skills:
Accountability, Active Learning, Critical Thinking, Change Management, Coaching, Creativity, Empathy, Long-Term Planning, Process Improvements, and more.

What We Can Offer You:

  • Health & Wellbeing: Comprehensive benefits supporting physical, financial, and emotional wellbeing.
  • Personal & Professional Development: Tailored programs to help you achieve career goals.
  • Diversity, Inclusion & Belonging: Celebrating individual uniqueness and promoting inclusion.

Let's Stay Connected:
Follow @HPECareers on Instagram for insights on people, culture, and technology at HPE.

Job: Services
Job Level: Specialist

Hewlett Packard Enterprise is an Equal Opportunity Employer, fostering diversity and inclusion. Join us in creating an innovative and diverse team that represents our customers in an inclusive environment.

HPE is committed to complying with all applicable employment laws, ensuring fair consideration for all applicants.



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